Difference between pages "08/04/09 - Blackboard Vista migration" and "09/14/09 - Maintenance window and work Tuesday 9/15"

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MCLA Community,
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Campus community:
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Our Blackboard Vista service is hosted by the University of Massachusetts. They will be migrating services, including our Blackboard Vista courseware, to new hardware over August 7th and 8th.  Service will be suspended at 9 PM on the 7th and should return by noon on the 8th. No software upgrades or changes are planned as part of this migration. 
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Computer Support would like to remind you that we have reserved a regular maintenance window Tuesday mornings from 6 am to 8 am.  While we will not need to use it every week this provides us an off hours opportunity to perform work that may have an impact on services.  
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The objective of the migration is to improve performance and reduce the possibility of downtime in the event of a hardware failure. Similar to the work we recently completed here. The goal is that users will see no changes in either their content or in the menus and structure of Vista itself. Computer Support Services and Academic Technology have been working together to verify that outcome to the extent that we can in advance of the actual migration. Users should understand that while planning and testing has been going on for some time, this is a complicated process and there may stilll be some bits to straighten out once service is restored.   
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This Tuesday ( 9/15 ) during our window there will be two to three 15 minute interruptions in telephone service to Flagg Townhouses C and D as we switch around some lines.   There will also be a half hour period starting around 7 am during which voice mail to the whole campus will be unavailable while we do some maintenance to that software.   Finally, there will be a 10 minute reboot of our spam filter and one of our Web servers to make some adjustments. 
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We regret any inconvenience this may cause and appreciate your understanding.
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We expect all services to be functioning by 8 am.   
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-Mark Berman
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Thank you for your understanding and if you have any questions please feel free to contact me or the Help Desk (helpdesk@mcla.edu, x 5276).

Revision as of 18:00, 16 September 2009

Campus community:

Computer Support would like to remind you that we have reserved a regular maintenance window Tuesday mornings from 6 am to 8 am. While we will not need to use it every week this provides us an off hours opportunity to perform work that may have an impact on services.

This Tuesday ( 9/15 ) during our window there will be two to three 15 minute interruptions in telephone service to Flagg Townhouses C and D as we switch around some lines. There will also be a half hour period starting around 7 am during which voice mail to the whole campus will be unavailable while we do some maintenance to that software. Finally, there will be a 10 minute reboot of our spam filter and one of our Web servers to make some adjustments.

We expect all services to be functioning by 8 am.

Thank you for your understanding and if you have any questions please feel free to contact me or the Help Desk (helpdesk@mcla.edu, x 5276).

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