Difference between pages "Core Supported Software Guidelines" and "Microsoft Teams Telephony"

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en>Helpdesk
 
(Using the Microsoft Teams Client (Windows or Mac OS))
 
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==What software support can we provide?==
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MCLA will be replacing its telephone system with Microsoft Teams.  This enables users to make  or receive through the following options:
  
We will be happy to provide support with the operations of the following applications:
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*A Teams-enabled physical desk phone installed in your office.
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*Through your computer using the Microsoft Teams client software.
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*Through your cell phone using the Microsoft Teams app.
  
*Microsoft Windows
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==Using a Microsoft Teams Desk Phone==
*Microsoft Word
 
*Microsoft Excel
 
*Microsoft PowerPoint
 
*Canvas
 
  
We will provide basic support (opening files, saving files, printing files, and basic operation & troubleshooting) for other applications; however, the Computer Helpdesk does not provide assistance with homework for applications such as:
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Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:
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[[File:Vvx400_.jpg|frameless|left|100px]]
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PolyCom VVX 250 (Single Line Phones)
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*[https://docs.poly.com/bundle/vvx-ip-ug-current/page/vvx-250-hardware.html Overview of Button Layout]
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*[https://www.poly.com/content/dam/www/products/support/voice/vvx-business-ip-phones/user/vvx-250-350-450-quick-tips-en.pdf Quick Start Guide]
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*[ How to Sign In]
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*[ Voicemail Setup]
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*Microsoft Visual Studio (Visual Basic, C++, J++) and CASE tools
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[[File:Ccx400b.jpg|frameless|left|100px]] PolyCom CCX 400 (Multi Line Phone)
*ArcGIS
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*[https://docs.poly.com/bundle/ccx-teams-ug-current/page/poly-ccx-400-business-media-phones-hardware.html Overview of Button Layout]
*A+LS
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*[https://www.poly.com/content/dam/www/products/support/voice/ccx/archive/ccx-teams-6-2-21-ug.pdf User Guide]
*Web authoring packages
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*[ How to Sign In]
*Drawing and graphics packages (ex. PhotoShop, HyperStudio, and PageMaker)
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*[ Voicemail Setup]
*SPSS and business applications
 
*Other course-specific applications.
 
  
==What does this mean?==
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==Using the Microsoft Teams Client (Windows or Mac OS)==
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<youtube>QInQPa7CGzs</youtube>
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*[https://support.microsoft.com/en-us/office/first-things-to-know-about-calls-in-microsoft-teams-2b883a81-dd15-41bd-a6ba-39deef141027 Using Microsoft Teams to Make Calls or Recieve Calls]
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*[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Configure Microsoft Teams Call and Voicemail Settingsl]
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*[[Setup Call Forwarding in Microsoft Teams]]
  
*We can help you when you are stuck using macros in Microsoft Word, however, we cannot teach you how to write them.
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==Using the Microsoft Teams App on Cell Phones (Apple IPhone or Andriod)==
 
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*[[Downloading Teams App]]
*We can help you troubleshoot graphics placement in Microsoft PowerPoint, but will not provide instruction on graphic editing.
 
 
 
*We can help you safely save your C++ program to a network drive. We will not help write or debug your code.
 
 
 
Please see your individual instructor for this level of assistance.
 
 
 
For further information, please visit the MCLA [[Software Policy]].
 

Revision as of 21:39, 20 November 2023

MCLA will be replacing its telephone system with Microsoft Teams. This enables users to make or receive through the following options:

  • A Teams-enabled physical desk phone installed in your office.
  • Through your computer using the Microsoft Teams client software.
  • Through your cell phone using the Microsoft Teams app.

Using a Microsoft Teams Desk Phone

Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:


Vvx400 .jpg

PolyCom VVX 250 (Single Line Phones)


Ccx400b.jpg

PolyCom CCX 400 (Multi Line Phone)

Using the Microsoft Teams Client (Windows or Mac OS)

Using the Microsoft Teams App on Cell Phones (Apple IPhone or Andriod)