Difference between pages "Computer Support Procedures" and "BlazerPrint"

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The Computer Support department follows the following escaltion path to resovlve all problems they receive.  Remember, we start at the Help Desk, so you should start at the Help Desk.  
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[[IMAGE:BlazerPrint.png|250px|right]]
  
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==Tier 1 - Computer Help Desk==
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==Description==
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BlazerPrint is MCLA's robust and secure copying, printing, scanning, and fax solution served through a series of high-end multifunction copiers located conveniently across campus. All MCLA’s copiers have the same tablet-like touchscreen experience. The BlazerPrint system has an intuitive design that is simple to use, resulting in fewer clicks to complete a job and less time spent when scanning, copying and printing. BlazerPrint is driven by a management system called PaperCut which allows for a customized end user personal experience by connecting to OneDrive, email, and faxing. All BlazerPrint copiers have been equipped with embedded card reader technology allowing you to tap your MCLA ID card to authenticate to the device and it will know who you are so it can offer a customized experience. This customization solves the problem of finding the right printer. With security and accessibility in mind, users simply print to a single, global, virtual, queue, then go to the most convenient multifunction device and release their print.  
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All requests for computer support are addressed by contacting the Computer Help Desk at extension 5276 [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]. Users simply report the problem they are having with as much information as possible. All problems received by the Help Desk are reviewed, and many of the typical problems, such as procedural error, are solved here.  
 
  
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==Tier 2 - Help Desk Manager==  
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==Information about BlazerPrint==
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*[[Registering your MCLA ID BlazerPrint]]
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*[[Connecting your personally owned device to BlazerPrint (Students)]]
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*[[Connecting your MCLA managed computer to BlazerPrint (Faculty/Staff)]]
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*[[Releasing your print job on a BlazerPrint Copier]]
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*[[Document Scanning on a BlazerPrint Copier]]
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*[[Copying documents on a BlazerPrint Copier]]
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*[[Faxing on a BlazerPrint Copier]]
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*[[Checking Your Print Balance and Making Payments (Students)]]
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*[[Guest Printing]]
  
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Those requests that are received by the Help Desk but not addressed to the satisfaction of the person requesting service and all faculty/staff issues are forwarded to the Help Desk Manager. The Manager will attempt to solve any problem that is solvable via telephone or e-mail.The Manager will also draw upon the expertise of other members of the Computer Support Services staff in resolving these issues. Nearly every remaining issue that can be solved without on-site support is handled here.  
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==Copier Guides==
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*[https://download.support.xerox.com/pub/docs/ALC81XX/userdocs/any-os/en_GB/AltaLink_C81xx_ug_en-us.pdf Xerox Altalink User Guide]
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*[https://www.support.xerox.com/en-us/product/altalink-c8100-series/videos Xerox Altalink Video Guides]
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[[file:versa.jpg]]*[https://download.support.xerox.com/pub/docs/VLC405/userdocs/any-os/en_GB/VersaLink_C405_mfp_ug_en-US.pdf Xerox VersaLink User Guide]
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*[https://www.support.xerox.com/en-us/product/versalink-c405/videos Xerox VersaLink Video Guides]
  
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==Tier 3 - PC Technicial / Network Administrator==
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==FAQ about BlazerPrint==
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Those requests that can not be dealt with over the telephone or e-mail, such as non-working computers, software installations, and network connections have a trouble ticket generated.The ticket, viewable by all members of Computer Support Services, is a record of progress on a specific on-site or on-going problem.The Network Administrator and PC Specialist typically deal with tickets, although all members of Computer Support receive tickets on a regular basis. 
 
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==Tier 4 - Associate Dean of  Information Technology ==
 
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Those few issues that can not be solved via the ticket process are forwarded to the Dean of Information Technology, at which point the ticket becomes an issue for the entire department to solve.These issues include policy-level problems such as problems that require multiple steps and people to complete. Although some policy issues may need to leave the office, all service problems are solved here.
 

Revision as of 02:21, 10 February 2023

BlazerPrint.png

Description

BlazerPrint is MCLA's robust and secure copying, printing, scanning, and fax solution served through a series of high-end multifunction copiers located conveniently across campus. All MCLA’s copiers have the same tablet-like touchscreen experience. The BlazerPrint system has an intuitive design that is simple to use, resulting in fewer clicks to complete a job and less time spent when scanning, copying and printing. BlazerPrint is driven by a management system called PaperCut which allows for a customized end user personal experience by connecting to OneDrive, email, and faxing. All BlazerPrint copiers have been equipped with embedded card reader technology allowing you to tap your MCLA ID card to authenticate to the device and it will know who you are so it can offer a customized experience. This customization solves the problem of finding the right printer. With security and accessibility in mind, users simply print to a single, global, virtual, queue, then go to the most convenient multifunction device and release their print.

Information about BlazerPrint

Copier Guides

File:Versa.jpg*Xerox VersaLink User Guide

FAQ about BlazerPrint

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