Difference between pages "Computer Support Services" and "BlazerPrint"

From TechHelp@MCLA
(Difference between pages)
Jump to: navigation, search
m (1 revision imported)
 
(Copier Guides)
 
Line 1: Line 1:
=Description of Services and Operation=
+
[[IMAGE:BlazerPrint.png|250px|right]]
 
Computer Support Services (CSS) supports the use of personal computers and networks owned by the College in pursuit of its academic and business operations.  
 
  
=Computer Support duties fall into six areas.=
+
==Description==
 
+
BlazerPrint is MCLA's robust and secure copying, printing, scanning, and fax solution served through a series of high-end multifunction copiers located conveniently across campus. All MCLA’s copiers have the same tablet-like touchscreen experience. The BlazerPrint system has an intuitive design that is simple to use, resulting in fewer clicks to complete a job and less time spent when scanning, copying and printing. BlazerPrint is driven by a management system called PaperCut which allows for a customized end user personal experience by connecting to OneDrive, email, and faxing. All BlazerPrint copiers have been equipped with embedded card reader technology allowing you to tap your MCLA ID card to authenticate to the device and it will know who you are so it can offer a customized experience. This customization solves the problem of finding the right printer. With security and accessibility in mind, users simply print to a single, global, virtual, queue, then go to the most convenient multifunction device and release their print.  
*1. The Help Desk, which will
 
**Answer questions about [[Software Policy|MCLA Central software]] applications, advise on basic application troubleshooting and log hardware and network issues for the other three areas.
 
**Maintain the student computing labs.
 
**Configure network connections for resident students.
 
**Aid other members of CSS staff in distributing account information.
 
<br><br>
 
*2. Network/Server administration, which will
 
**Maintain computer and network accounts.  
 
**Maintain the LAN and WAN network infrastructure.  
 
**Operate various servers for file, print and information sharing.
 
<br><br>
 
*3. Desktop devices installation/maintenance which will
 
**Install new desktop equipment.
 
**Install and configure desktop software.
 
**Repair hardware and or resolve issues through vendor service contracts.
 
<br><br>
 
*4. Assistance in selection and purchase, which includes
 
**Advise users in selecting hardware and software.  
 
**Research options and prices.
 
**Prepare paperwork for purchases.
 
**Receive goods and arrange for installation by other members of CSS.
 
<br><br>
 
*5. Web Communications, which includes
 
**Designing a Web presence for departments and for the college as a whole
 
**Working with department-based content contributers
 
<br><br>
 
*6. Media Services, which will
 
**Provide technical support and setups of instructional technology and audio visual equipment campus wide.  
 
**Schedule and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academic, student and administrative functions.
 
**Coordinate activities related to satellite and PolyCom video conference systems, off-air television recording
 
**Maintain the faculty Multimedia Development Lab (digital imaging, digital audio and video editing, CD and DVD production).  
 
<br><br>
 
==The Computer Help Desk==
 
  
See the [[ MCLA Computer HelpDesk]] section.
+
==Information about BlazerPrint==
 +
*[[Registering your MCLA ID BlazerPrint]]
 +
*[[Connecting your personally owned device to BlazerPrint (Students)]]
 +
*[[Connecting your MCLA managed computer to BlazerPrint (Faculty/Staff)]]
 +
*[[Releasing your print job on a BlazerPrint Copier]]
 +
*[[Document Scanning on a BlazerPrint Copier]]
 +
*[[Copying documents on a BlazerPrint Copier]]
 +
*[[Faxing on a BlazerPrint Copier]]
 +
*[[Checking Your Print Balance and Making Payments (Students)]]
 +
*[[Guest Printing]]
  
==Media Services==
+
==Copier Guides==
 +
*[https://download.support.xerox.com/pub/docs/ALC81XX/userdocs/any-os/en_GB/AltaLink_C81xx_ug_en-us.pdf Xerox Altalink User Guide]
 +
*[https://www.support.xerox.com/en-us/product/altalink-c8100-series/videos Xerox Altalink Video Guides]
 +
[[file:versa.jpg]]*[https://download.support.xerox.com/pub/docs/VLC405/userdocs/any-os/en_GB/VersaLink_C405_mfp_ug_en-US.pdf Xerox VersaLink User Guide]
 +
*[https://www.support.xerox.com/en-us/product/versalink-c405/videos Xerox VersaLink Video Guides]
  
See the [[Media Services]] section.
+
==FAQ about BlazerPrint==
 
 
==Network/Server Administration==
 
 
 
Computer Support employs a network specialist who maintains the entire network infrastructure.  Among his duties is maintenance of user accounts.  Access to network services is through a variety of password-protected logins.  New users must go through the account activation process. See [[User ID and Password]].
 
 
Accounts are authorized either by an electronic data transfer from the College student records system or by a formal communication from the Personnel office.    These communications confirm that an individual is officially considered a student or employee, respectively.  Similar data transfers from the student records system terminate a student's accounts in the semester following the student's departure.  Alumni are offered an extension for use during the semester following their graduation. A formal process has also been set up for closing accounts of employees who depart. 
 
 
 
 
 
==Contacting Computer Support Services==
 
Office of Computer Support Services
 
*Location: Garden Level Murdock Hall
 
*Phone for Computer Help or Technical Issues: 413-662-5276
 
*Equipment Purchasing: 413-662-5511
 
*Office: 413-662-5511
 

Revision as of 02:21, 10 February 2023

BlazerPrint.png

Description

BlazerPrint is MCLA's robust and secure copying, printing, scanning, and fax solution served through a series of high-end multifunction copiers located conveniently across campus. All MCLA’s copiers have the same tablet-like touchscreen experience. The BlazerPrint system has an intuitive design that is simple to use, resulting in fewer clicks to complete a job and less time spent when scanning, copying and printing. BlazerPrint is driven by a management system called PaperCut which allows for a customized end user personal experience by connecting to OneDrive, email, and faxing. All BlazerPrint copiers have been equipped with embedded card reader technology allowing you to tap your MCLA ID card to authenticate to the device and it will know who you are so it can offer a customized experience. This customization solves the problem of finding the right printer. With security and accessibility in mind, users simply print to a single, global, virtual, queue, then go to the most convenient multifunction device and release their print.

Information about BlazerPrint

Copier Guides

File:Versa.jpg*Xerox VersaLink User Guide

FAQ about BlazerPrint