Difference between revisions of "Online Student - Getting Started"

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[[Image:Onlinecourse.jpg|right]]
 
[[Image:Onlinecourse.jpg|right]]
  
==Step 1 Meeting Computing Access and Technology Requirements==
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==Step 1 Meeting Computing Access and Technology Recommendations==
  
As a student of an online course you are required to have regular access to a computer that meets the [[Laptop Minimum Hardware Requirements|minimum recommended requirements]] standard to all students. You will also need reliable internet access. It is highly recommended the internet connection you use is high speed. For full compatibility, the use of [[E-Academy|Microsoft Office 2007]] is also recommended to online students.
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As a student of an online course you are required to have regular access to a computer that meets the [[Laptop Minimum Hardware Requirements|recommended requirements]] standard to all students. You will also need reliable internet access. It is required that the internet connection you use is high speed. For full compatibility, the use of [[Install Office 365 ProPlus |Microsoft Office]] is also recommended to online students.
  
 
Related links:
 
Related links:
  
 
*For discount laptop purchases visit [http://www.mcla.edu/laptop MCLA's Laptop Initiative] page.
 
*For discount laptop purchases visit [http://www.mcla.edu/laptop MCLA's Laptop Initiative] page.
*For discount Microsoft Office 2007 software visit the [[E-Academy]] page.
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* [[Image:microsoft-office.jpg]] Microsoft Office ([[Install Office 365 ProPlus |Click here for instructions]])<br>
  
==Step 2 Activate your MCLANET User Account==
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==Step 2 - Activate your Banner Account (Student Grades, Financial Aid, Student Billing, Class Registration)==
  
You will be required to have a User ID and password to login to your online class.
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Self Service Banner (SSB) is a service that allows you to view your student record. Your Self-Service Banner account provides you access to such resources as:
 +
 +
*Class schedules
 +
*Class registration
 +
*Academic transcript (grades)
 +
*Financial Aid information
 +
*Student billing information
 +
*Emergency communication setup
 +
*MyMCLA account setup and management
  
The [[User ID and Password | MCLANET ID and password]] is also used for such services as [[Technology Enhanced Facilities | campus computer access]], [[MCLANET Wireless Network | wireless network access]] and [[FirstClass]] email.
 
<br><br>
 
Obtaining and activating an MCLANET User ID and password is easy to do online.
 
<br><br>
 
*Click [http://techhelp.mcla.edu/register here to activate your account].
 
  
*Note: You will need your Student ID number prior to activating your account. This is your 'A' number.
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To setup your Banner account, you are required to have a valid student ID (A#). If you do not know this number, please call the registrar's office at 413-662-5216 to obtain it.
 +
 
 +
'''To setup your Self-Service Banner account''' after you have your student ID (A#) - follow these steps:
 +
 
 +
*1. Go to http://techhelp.mcla.edu/banner
 +
*2. Enter your Student ID in the "MCLA ID (A#):" field (Ensure you include the A)
 +
*3. Enter your birth date (MMDDYY format) in the "PIN"
 +
*4. You will then be asked to set a new PIN of your choice.
 +
*5. Once your PIN has been setup, you will be logged in to the main menu of SSB.
 +
 
 +
If you have already setup your Banner account, but have '''forgotten your PIN''' then follow these steps:
  
 +
*1. Go to http://techhelp.mcla.edu/banner
 +
*2. Enter your Student ID in the "MCLA ID (A#):" field (Ensure you include the A)
 +
*3. Click on "Forgot PIN"
 +
*4. You will then be asked to answer security questions to validate your identity.
 +
*5. You will then be asked to set a new PIN of your choice.
 +
*5. Once your PIN has been reset, you will be logged in to the main menu of SSB.
  
==Step 3 Read MCLA Policies==
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NOTE: If you are unable to validate your identify through the security questions and have locked your account out, please call 413-662-5276 for assistance with manually resetting your PIN.
  
Get familiar with the user policies that you agreed upon during this MCLANET account activation.
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==Step 3 - Activate your MyMCLA Account (MyMCLA Portal, Email, Canvas, BlazerNet, Lab Access) ==
  
*[[Network User Agreement]]
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As a student at MCLA you are expected to regularly check your MCLA email through the MyMCLA Portal.  Many of our courses also use virtual online classrooms on our Canvas learning management system, also accessible from the MyMCLA Portal. In addition, the MyMCLA account provides access into other on line services and technology resources such as:
*[[Software Policy]]
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*[[Computer Helpdesk Services for Students]]
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*Electronic course content (Canvas Learning Management System, as mentioned above)
*[[Peer 2 Peer Sharing (P2P)]]
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*E-mail (Office 365, as mentioned above)
*[[Netiquette]]
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*Productivity software such as Microsoft Office (free to all students)
*[[MCLA Electronics Communications Policy]] 
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*On-campus computing lab access with printing
 +
*On-campus wireless access (BlazerNet)
 +
*Resident student dorm network
 +
*Library Database Access
 +
*Virtual desktop access through the MyLab system
  
 +
'''To setup your MyMCLA account''', you are required to '''claim your account by activating it''' using a link located in Self-Service Banner (previous step). Follow these steps to activate:
  
==Step 4 Login To FirstClass==
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*1. Go to http://techhelp.mcla.edu/banner
 +
*2. Login using your SSB account (refer to Step 2)
 +
*3.  Click the 'Claim Your MyMCLA Account' link located on the main menu of SSB.
 +
*4. Follow the account claim procedure, setting a password at the end which should be a combination of numbers as well as letters.
 +
*5. Confirm activation is complete by logging into http://sso.mcla.edu with your newly setup MyMCLA account.
  
MCLA uses [[FirstClass]] to manage email and is the official tool of communication among faculty, students and staff. Every online student should be checking [[FirstClass]]. As an online student, your instructor may use it to communicate with you. Primary class content and assignments are often accessed through [[Blackboard Learning System (BLS) Vista]] (see step 5). It is essential to check with your instructor for specific details as to where electronic class content is located.
 
  
Ensure that you [[User ID and Password | activate]] and download [[FirstClass]] as soon as you can. The [[User ID and Password | FirstClass activation and download]] appears as one of the last steps of your [[User ID and Password | MCLANET User account registration]] (step 2).
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If you have already setup your MyMCLA account, but have '''forgotten your MyMCLA password''' then follow the steps found [Reset a Lost MyMCLA Account Password|here]  
  
== Step 5 Blackboard Learning System (BLS) Vista ==
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==Step 4 - Login To MyMCLA Portal (Email)==
  
As an online student all course information, course materials, distribution and submission of assignments, in general, are found on our official learning management system which is [[Blackboard Learning System (BLS) Vista]]. For more information on [[BLS Vista]], see our informational page located on [[Blackboard Learning System (BLS) Vista|this site]].
+
MCLA uses an online communication portal that is integrated with [[Office 365]]. Every student should be checking [[Office 365]] Email. Once you have [[User ID and Password | activated]] your MyMCLA account, you can use it to login to:
<br><br>
 
*The log in page to BLS Vista is located at http://vista.mcla.edu
 
<br><br>
 
You will need your MCLANET User ID and password that you obtained in Step 2 to log on.
 
  
*Note: In some cases BLS user access will not be open untill the first day the class starts.  
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*http://sso.mcla.edu
*Also Note: It will take up to 1 hour after you have created your account to access BLS Vista.
 
  
==Step 6 Be familiar with other resources available to you== 
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Click on 'Mail' located on the left side navigation area on MCLA's portal site.
  
===Online resources available from off-campus:===
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'''Note''': Your user name is your MyMCLA ID (A#), '''NOT''' your MCLA e-mail address.
  
*<b>[[Student Information System|Student Tools]]:</b> Log on to [[Student Information System | Student Tools]] to review your schedule, financial aid and transcript/grading information. As with anything, this requires your [[User ID and Password | MCLANET account information]].
 
  
*<b>[http://www.techhelp.mcla.edu TechHelp]:</b> Browse around on our help website for more information about our technology services at MCLA.
 
  
===On-Campus resources available:===
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== Step 5 Canvas Learning Management System ==
  
*<b>[[MCLANET Wireless Network]]:</b> MCLA has a wireless network that covers all classrooms, offices, public areas and some various open spaces on the main campus.  
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As an online student all course information, course materials, distribution and submission of assignments, in general, are found on our official learning management system which is [[Canvas]]. For more information on [[Canvas]], see our informational page located on [[Canvas|this site]].
 +
<br><br>
 +
*The log in page to Canvas is located at http://mcla.instructure.com <br>
 +
You will need your MyMCLA account that you obtained in Step 3 to log on.
  
*<b>[[Academic Computing Labs - Murdock Hall]]:</b> Computer labs are available on-campus in Murdock Hall and are open every day during the regular semester.  
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*'''Note:''' In some cases Canvas user access will not be open until the first day the class starts.
 +
*'''Note:''' It will take up to 1 hour after you have created your account to access Canvas.
  
*<b>[[MCLA Computer HelpDesk]]:</b> The Computer Helpdesk provides technical support for the campus community. This includes support for wireless network, MCLANET User ID and password problems, and full repair support for laptops purchased through the MCLA Laptop Initiative program.
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==Step 6 Be familiar with other resources available to you== 
  
=Online Student FAQ=
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===Online resources available from off-campus:===
  
==Student FAQ about BLS Vista==
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*<b>[[Student Information System|Self-Service Banner]]:</b> Log on to [[Student Information System | Self-Service Banner]] to review your schedule, financial aid and transcript/grading information.
  
*[[What is BLS Vista?]]
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*<b>[http://www.techhelp.mcla.edu TechHelp]:</b> Browse around on our help website for more information about our technology services at MCLA.
*[[Login to BLS Vista | Where do I go to log on to my course?]]
 
*[[What is my log-in and password?]]
 
*[[I cannot get to the BLS Vista login page.]]
 
  
 +
===On-Campus resources available:===
  
==Signing Up for a course==
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*<b>[[Network |BlazerNet Wireless Network]]:</b> MCLA has a wireless network that covers all classrooms, offices, public areas and some various open spaces on the main campus.
*[[How do I register for an online course?]]
 
*[[How do I pay for an online course?]]
 
*[[How do I matriculate/apply to be admitted to MCLA?]]
 
*[[How do I withdraw from an online course?]]
 
*[[What are the registration and withdrawal due dates?]]
 
*[[How am I billed for an online course?]]
 
  
==Taking a Course==
+
*<b>[[Academic Computing Labs - Murdock Hall]]:</b> Computer labs are available on-campus in Murdock Hall and are open every day during the regular semester.
*[[Can I use my home email account for online course work?]]
 
*[[How do I deal with password/technical problems?]]
 
*[[How will I get my grade?]]
 
*[[How do I get the login information for my online course account?]]
 
*[[How do I get the login information for my MCLA email account?]]
 
*[[How do I get textbooks for my online course?]]
 
  
==Online Class Advising==
+
*<b>[[MCLA Computer HelpDesk]]:</b> The Computer Helpdesk provides technical support for the campus community. This includes support for wireless network, MyMCLA account problems, and full repair support for laptops purchased through the MCLA Laptop Initiative program.
*[[Who advises students in online courses?]]
+
<br><br><br>
*[[Can advising happen through the (e)mail? ]]
 
*[[How do I contact an advisor/instructor/office at MCLA? ]]
 
*[[How do I get my advisor's signature?]]
 

Latest revision as of 23:16, 26 May 2020

Onlinecourse.jpg

Step 1 Meeting Computing Access and Technology Recommendations

As a student of an online course you are required to have regular access to a computer that meets the recommended requirements standard to all students. You will also need reliable internet access. It is required that the internet connection you use is high speed. For full compatibility, the use of Microsoft Office is also recommended to online students.

Related links:

Step 2 - Activate your Banner Account (Student Grades, Financial Aid, Student Billing, Class Registration)

Self Service Banner (SSB) is a service that allows you to view your student record. Your Self-Service Banner account provides you access to such resources as:

  • Class schedules
  • Class registration
  • Academic transcript (grades)
  • Financial Aid information
  • Student billing information
  • Emergency communication setup
  • MyMCLA account setup and management


To setup your Banner account, you are required to have a valid student ID (A#). If you do not know this number, please call the registrar's office at 413-662-5216 to obtain it.

To setup your Self-Service Banner account after you have your student ID (A#) - follow these steps:

  • 1. Go to http://techhelp.mcla.edu/banner
  • 2. Enter your Student ID in the "MCLA ID (A#):" field (Ensure you include the A)
  • 3. Enter your birth date (MMDDYY format) in the "PIN"
  • 4. You will then be asked to set a new PIN of your choice.
  • 5. Once your PIN has been setup, you will be logged in to the main menu of SSB.

If you have already setup your Banner account, but have forgotten your PIN then follow these steps:

  • 1. Go to http://techhelp.mcla.edu/banner
  • 2. Enter your Student ID in the "MCLA ID (A#):" field (Ensure you include the A)
  • 3. Click on "Forgot PIN"
  • 4. You will then be asked to answer security questions to validate your identity.
  • 5. You will then be asked to set a new PIN of your choice.
  • 5. Once your PIN has been reset, you will be logged in to the main menu of SSB.

NOTE: If you are unable to validate your identify through the security questions and have locked your account out, please call 413-662-5276 for assistance with manually resetting your PIN.

Step 3 - Activate your MyMCLA Account (MyMCLA Portal, Email, Canvas, BlazerNet, Lab Access)

As a student at MCLA you are expected to regularly check your MCLA email through the MyMCLA Portal. Many of our courses also use virtual online classrooms on our Canvas learning management system, also accessible from the MyMCLA Portal. In addition, the MyMCLA account provides access into other on line services and technology resources such as:

  • Electronic course content (Canvas Learning Management System, as mentioned above)
  • E-mail (Office 365, as mentioned above)
  • Productivity software such as Microsoft Office (free to all students)
  • On-campus computing lab access with printing
  • On-campus wireless access (BlazerNet)
  • Resident student dorm network
  • Library Database Access
  • Virtual desktop access through the MyLab system

To setup your MyMCLA account, you are required to claim your account by activating it using a link located in Self-Service Banner (previous step). Follow these steps to activate:

  • 1. Go to http://techhelp.mcla.edu/banner
  • 2. Login using your SSB account (refer to Step 2)
  • 3. Click the 'Claim Your MyMCLA Account' link located on the main menu of SSB.
  • 4. Follow the account claim procedure, setting a password at the end which should be a combination of numbers as well as letters.
  • 5. Confirm activation is complete by logging into http://sso.mcla.edu with your newly setup MyMCLA account.


If you have already setup your MyMCLA account, but have forgotten your MyMCLA password then follow the steps found [Reset a Lost MyMCLA Account Password|here]

Step 4 - Login To MyMCLA Portal (Email)

MCLA uses an online communication portal that is integrated with Office 365. Every student should be checking Office 365 Email. Once you have activated your MyMCLA account, you can use it to login to:

Click on 'Mail' located on the left side navigation area on MCLA's portal site.

Note: Your user name is your MyMCLA ID (A#), NOT your MCLA e-mail address.


Step 5 Canvas Learning Management System

As an online student all course information, course materials, distribution and submission of assignments, in general, are found on our official learning management system which is Canvas. For more information on Canvas, see our informational page located on this site.

You will need your MyMCLA account that you obtained in Step 3 to log on.

  • Note: In some cases Canvas user access will not be open until the first day the class starts.
  • Note: It will take up to 1 hour after you have created your account to access Canvas.

Step 6 Be familiar with other resources available to you

Online resources available from off-campus:

  • TechHelp: Browse around on our help website for more information about our technology services at MCLA.

On-Campus resources available:

  • BlazerNet Wireless Network: MCLA has a wireless network that covers all classrooms, offices, public areas and some various open spaces on the main campus.
  • MCLA Computer HelpDesk: The Computer Helpdesk provides technical support for the campus community. This includes support for wireless network, MyMCLA account problems, and full repair support for laptops purchased through the MCLA Laptop Initiative program.