Difference between revisions of "Online Student - Getting Started"

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[[Image:Onlinecourse.jpg|right]]
 
[[Image:Onlinecourse.jpg|right]]
  
==Step 1 Meeting Computing Access and Technology Requirements==
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==Step 1 Meeting Computing Access and Technology Recommendations==
  
As a student of an online course you are required to have regular access to a computer that meets the [[Laptop Minimum Hardware Requirements|minimum recommended requirements]] standard to all students. You will also need reliable internet access. It is required that the internet connection you use is high speed. For full compatibility, the use of [[E-Academy|Microsoft Office]] is also recommended to online students.
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As a student of an online course you are required to have regular access to a computer that meets the [[Laptop Minimum Hardware Requirements|recommended requirements]] standard to all students. You will also need reliable internet access. It is required that the internet connection you use is high speed. For full compatibility, the use of [[Install Office 365 ProPlus |Microsoft Office]] is also recommended to online students.
  
 
Related links:
 
Related links:
  
 
*For discount laptop purchases visit [http://www.mcla.edu/laptop MCLA's Laptop Initiative] page.
 
*For discount laptop purchases visit [http://www.mcla.edu/laptop MCLA's Laptop Initiative] page.
*For discount Microsoft Office software visit the [[E-Academy]] page.
+
* [[Image:microsoft-office.jpg]] Microsoft Office ([[Install Office 365 ProPlus |Click here for instructions]])<br>
  
==Step 2 Activate your MCLANET User Account==
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==Step 2 - Activate your Banner Account (Student Grades, Financial Aid, Student Billing, Class Registration)==
  
You will be required to have a User ID and password to login to your online class.
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Self Service Banner (SSB) is a service that allows you to view your student record. Your Self-Service Banner account provides you access to such resources as:
<br>
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<b>If you have already activated your account but have forgotten your password. Please visit the '[[User ID and Password|Manage Your Account]]' section.</b>
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*Class schedules
<br>
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*Class registration
The [[User ID and Password | MCLANET ID and password]] is also used for such services as [[Technology Enhanced Facilities | campus computer access]], [[MCLANET Wireless Network | wireless network access]] and [[FirstClass]] email.
+
*Academic transcript (grades)
<br><br>
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*Financial Aid information
Obtaining and activating an MCLANET User ID and password is easy to do online.
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*Student billing information
<br><br>
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*Emergency communication setup
*Click [http://techhelp.mcla.edu/register here to activate your account].
+
*MyMCLA account setup and management
 +
 
 +
 
 +
To setup your Banner account, you are required to have a valid student ID (A#). If you do not know this number, please call the registrar's office at 413-662-5216 to obtain it.
 +
 
 +
'''To setup your Self-Service Banner account''' after you have your student ID (A#) - follow these steps:
 +
 
 +
*1. Go to http://techhelp.mcla.edu/banner
 +
*2. Enter your Student ID in the "MCLA ID (A#):" field (Ensure you include the A)
 +
*3. Enter your birth date (MMDDYY format) in the "PIN"
 +
*4. You will then be asked to set a new PIN of your choice.
 +
*5. Once your PIN has been setup, you will be logged in to the main menu of SSB.
 +
 
 +
If you have already setup your Banner account, but have '''forgotten your PIN''' then follow these steps:
  
 +
*1. Go to http://techhelp.mcla.edu/banner
 +
*2. Enter your Student ID in the "MCLA ID (A#):" field (Ensure you include the A)
 +
*3. Click on "Forgot PIN"
 +
*4. You will then be asked to answer security questions to validate your identity.
 +
*5. You will then be asked to set a new PIN of your choice.
 +
*5. Once your PIN has been reset, you will be logged in to the main menu of SSB.
  
 +
NOTE: If you are unable to validate your identify through the security questions and have locked your account out, please call 413-662-5276 for assistance with manually resetting your PIN.
  
*Note: You will need your Student ID number prior to activating your account. This is your 'A' number.
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==Step 3 - Activate your MyMCLA Account (MyMCLA Portal, Email, Canvas, BlazerNet, Lab Access) ==
  
==Step 3 Read MCLA Policies==
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As a student at MCLA you are expected to regularly check your MCLA email through the MyMCLA Portal.  Many of our courses also use virtual online classrooms on our Canvas learning management system, also accessible from the MyMCLA Portal. In addition, the MyMCLA account provides access into other on line services and technology resources such as:
 +
 +
*Electronic course content (Canvas Learning Management System, as mentioned above)
 +
*E-mail (Office 365, as mentioned above)
 +
*Productivity software such as Microsoft Office (free to all students)
 +
*On-campus computing lab access with printing
 +
*On-campus wireless access (BlazerNet)
 +
*Resident student dorm network
 +
*Library Database Access
 +
*Virtual desktop access through the MyLab system
  
Get familiar with the user policies that you agreed upon during this MCLANET account activation.  
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'''To setup your MyMCLA account''', you are required to '''claim your account by activating it''' using a link located in Self-Service Banner (previous step). Follow these steps to activate:
  
*[[Network User Agreement]]
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*1. Go to http://techhelp.mcla.edu/banner
*[[Software Policy]]
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*2. Login using your SSB account (refer to Step 2)
*[[Computer Helpdesk Services for Students]]
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*3.  Click the 'Claim Your MyMCLA Account' link located on the main menu of SSB.
*[[Peer 2 Peer Sharing (P2P)]]
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*4. Follow the account claim procedure, setting a password at the end which should be a combination of numbers as well as letters.
*[[Netiquette]]
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*5. Confirm activation is complete by logging into http://sso.mcla.edu with your newly setup MyMCLA account.
*[[MCLA Electronics Communications Policy]] 
 
  
  
==Step 4 Login To FirstClass==
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If you have already setup your MyMCLA account, but have '''forgotten your MyMCLA password''' then follow the steps found [Reset a Lost MyMCLA Account Password|here]
  
MCLA uses [[FirstClass]] to manage email and is the official tool of communication among faculty, students and staff. Every online student should be checking [[FirstClass]]. As an online student, your instructor may use it to communicate with you. Primary class content and assignments are often accessed through [[Canvas]] (see step 5). It is essential to check with your instructor for specific details as to where electronic class content is located.
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==Step 4 - Login To MyMCLA Portal (Email)==
  
Ensure that you [[User ID and Password | activate]] and download [[FirstClass]] as soon as you can. The [[User ID and Password | FirstClass activation and download]] appears as one of the last steps of your [[User ID and Password | MCLANET User account registration]] (step 2).
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MCLA uses an online communication portal that is integrated with [[Office 365]].  Every student should be checking [[Office 365]] Email. Once you have [[User ID and Password | activated]] your MyMCLA account, you can use it to login to:
  
[[FirstClass]] can be accessed in through the client software that must be installed on your computer. The download to the installer is located [[FirstClass Client Download | here]].
+
*http://sso.mcla.edu
  
==Step 5 - Activate your Banner Account == 
+
Click on 'Mail' located on the left side navigation area on MCLA's portal site.
  
 +
'''Note''': Your user name is your MyMCLA ID (A#), '''NOT''' your MCLA e-mail address.
  
Log on to [[Student Information System | Banner]] to review your schedule, financial aid and transcript information. 
 
<br>
 
Note: To login to Banner, you are required to have a valid Banner ID (A number). If you are logging in for the first time, you must enter your Banner ID with a capital 'A'. Enter your birth date (MMDDYY format) as the PIN number. You will then be asked to set a new 6 digit PIN number of your choice.
 
  
  
== Step 6 Canvas Learning Management System ==
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== Step 5 Canvas Learning Management System ==
  
 
As an online student all course information, course materials, distribution and submission of assignments, in general, are found on our official learning management system which is [[Canvas]]. For more information on [[Canvas]], see our informational page located on [[Canvas|this site]].
 
As an online student all course information, course materials, distribution and submission of assignments, in general, are found on our official learning management system which is [[Canvas]]. For more information on [[Canvas]], see our informational page located on [[Canvas|this site]].
 
<br><br>
 
<br><br>
 
*The log in page to Canvas is located at http://mcla.instructure.com <br>
 
*The log in page to Canvas is located at http://mcla.instructure.com <br>
You will need your MCLANET User ID and password that you obtained in Step 2 to log on.
+
You will need your MyMCLA account that you obtained in Step 3 to log on.
  
*Note: In some cases Canvas user access will not be open untill the first day the class starts.  
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*'''Note:''' In some cases Canvas user access will not be open until the first day the class starts.  
*Also Note: It will take up to 1 hour after you have created your account to access Canvas.
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*'''Note:''' It will take up to 1 hour after you have created your account to access Canvas.
  
==Step 7 Be familiar with other resources available to you==   
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==Step 6 Be familiar with other resources available to you==   
  
 
===Online resources available from off-campus:===
 
===Online resources available from off-campus:===
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===On-Campus resources available:===
 
===On-Campus resources available:===
  
*<b>[[MCLANET Wireless Network]]:</b> MCLA has a wireless network that covers all classrooms, offices, public areas and some various open spaces on the main campus.  
+
*<b>[[Network |BlazerNet Wireless Network]]:</b> MCLA has a wireless network that covers all classrooms, offices, public areas and some various open spaces on the main campus.  
  
 
*<b>[[Academic Computing Labs - Murdock Hall]]:</b> Computer labs are available on-campus in Murdock Hall and are open every day during the regular semester.  
 
*<b>[[Academic Computing Labs - Murdock Hall]]:</b> Computer labs are available on-campus in Murdock Hall and are open every day during the regular semester.  
  
*<b>[[MCLA Computer HelpDesk]]:</b> The Computer Helpdesk provides technical support for the campus community. This includes support for wireless network, MCLANET User ID and password problems, and full repair support for laptops purchased through the MCLA Laptop Initiative program.
+
*<b>[[MCLA Computer HelpDesk]]:</b> The Computer Helpdesk provides technical support for the campus community. This includes support for wireless network, MyMCLA account problems, and full repair support for laptops purchased through the MCLA Laptop Initiative program.
 
<br><br><br>
 
<br><br><br>
=<div id="faq">Online Student FAQ</div>=
 
<br><br><br><br>
 
 
 
==Signing Up for a course==
 
*[[How do I register for an online course?]]
 
*[[How do I pay for an online course?]]
 
*[[How do I matriculate/apply to be admitted to MCLA?]]
 
*[[How do I withdraw from an online course?]]
 
*[[What are the registration and withdrawal due dates?]]
 
*[[How am I billed for an online course?]]
 
 
==Taking a Course==
 
*[[Can I use my home email account for online course work?]]
 
*[[How do I deal with password/technical problems?]]
 
*[[How will I get my grade?]]
 
*[[How do I get the login information for my online course account?]]
 
*[[How do I get the login information for my MCLA email account?]]
 
*[[How do I get textbooks for my online course?]]
 
 
==Online Class Advising==
 
*[[Who advises students in online courses?]]
 
*[[Can advising happen through the (e)mail? ]]
 
*[[How do I contact an advisor/instructor/office at MCLA? ]]
 
*[[How do I get my advisor's signature?]]
 

Latest revision as of 23:16, 26 May 2020

Onlinecourse.jpg

Step 1 Meeting Computing Access and Technology Recommendations

As a student of an online course you are required to have regular access to a computer that meets the recommended requirements standard to all students. You will also need reliable internet access. It is required that the internet connection you use is high speed. For full compatibility, the use of Microsoft Office is also recommended to online students.

Related links:

Step 2 - Activate your Banner Account (Student Grades, Financial Aid, Student Billing, Class Registration)

Self Service Banner (SSB) is a service that allows you to view your student record. Your Self-Service Banner account provides you access to such resources as:

  • Class schedules
  • Class registration
  • Academic transcript (grades)
  • Financial Aid information
  • Student billing information
  • Emergency communication setup
  • MyMCLA account setup and management


To setup your Banner account, you are required to have a valid student ID (A#). If you do not know this number, please call the registrar's office at 413-662-5216 to obtain it.

To setup your Self-Service Banner account after you have your student ID (A#) - follow these steps:

  • 1. Go to http://techhelp.mcla.edu/banner
  • 2. Enter your Student ID in the "MCLA ID (A#):" field (Ensure you include the A)
  • 3. Enter your birth date (MMDDYY format) in the "PIN"
  • 4. You will then be asked to set a new PIN of your choice.
  • 5. Once your PIN has been setup, you will be logged in to the main menu of SSB.

If you have already setup your Banner account, but have forgotten your PIN then follow these steps:

  • 1. Go to http://techhelp.mcla.edu/banner
  • 2. Enter your Student ID in the "MCLA ID (A#):" field (Ensure you include the A)
  • 3. Click on "Forgot PIN"
  • 4. You will then be asked to answer security questions to validate your identity.
  • 5. You will then be asked to set a new PIN of your choice.
  • 5. Once your PIN has been reset, you will be logged in to the main menu of SSB.

NOTE: If you are unable to validate your identify through the security questions and have locked your account out, please call 413-662-5276 for assistance with manually resetting your PIN.

Step 3 - Activate your MyMCLA Account (MyMCLA Portal, Email, Canvas, BlazerNet, Lab Access)

As a student at MCLA you are expected to regularly check your MCLA email through the MyMCLA Portal. Many of our courses also use virtual online classrooms on our Canvas learning management system, also accessible from the MyMCLA Portal. In addition, the MyMCLA account provides access into other on line services and technology resources such as:

  • Electronic course content (Canvas Learning Management System, as mentioned above)
  • E-mail (Office 365, as mentioned above)
  • Productivity software such as Microsoft Office (free to all students)
  • On-campus computing lab access with printing
  • On-campus wireless access (BlazerNet)
  • Resident student dorm network
  • Library Database Access
  • Virtual desktop access through the MyLab system

To setup your MyMCLA account, you are required to claim your account by activating it using a link located in Self-Service Banner (previous step). Follow these steps to activate:

  • 1. Go to http://techhelp.mcla.edu/banner
  • 2. Login using your SSB account (refer to Step 2)
  • 3. Click the 'Claim Your MyMCLA Account' link located on the main menu of SSB.
  • 4. Follow the account claim procedure, setting a password at the end which should be a combination of numbers as well as letters.
  • 5. Confirm activation is complete by logging into http://sso.mcla.edu with your newly setup MyMCLA account.


If you have already setup your MyMCLA account, but have forgotten your MyMCLA password then follow the steps found [Reset a Lost MyMCLA Account Password|here]

Step 4 - Login To MyMCLA Portal (Email)

MCLA uses an online communication portal that is integrated with Office 365. Every student should be checking Office 365 Email. Once you have activated your MyMCLA account, you can use it to login to:

Click on 'Mail' located on the left side navigation area on MCLA's portal site.

Note: Your user name is your MyMCLA ID (A#), NOT your MCLA e-mail address.


Step 5 Canvas Learning Management System

As an online student all course information, course materials, distribution and submission of assignments, in general, are found on our official learning management system which is Canvas. For more information on Canvas, see our informational page located on this site.

You will need your MyMCLA account that you obtained in Step 3 to log on.

  • Note: In some cases Canvas user access will not be open until the first day the class starts.
  • Note: It will take up to 1 hour after you have created your account to access Canvas.

Step 6 Be familiar with other resources available to you

Online resources available from off-campus:

  • TechHelp: Browse around on our help website for more information about our technology services at MCLA.

On-Campus resources available:

  • BlazerNet Wireless Network: MCLA has a wireless network that covers all classrooms, offices, public areas and some various open spaces on the main campus.
  • MCLA Computer HelpDesk: The Computer Helpdesk provides technical support for the campus community. This includes support for wireless network, MyMCLA account problems, and full repair support for laptops purchased through the MCLA Laptop Initiative program.