Online Student - Getting Started

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Step 1 Meeting Computing Access and Technology Requirements

As a student of an online course you are required to have regular access to a computer that meets the minimum recommended requirements standard to all students. You will also need reliable internet access. It is required that the internet connection you use is high speed. For full compatibility, the use of Microsoft Office is also recommended to online students.

Related links:

Step 2 - Activate your Banner Account (Student Grades, Financial Aid, Student Billing, Class Registration)

Self Service Banner (SSB) is a service that allows you to view your student record. Your Self-Service Banner account provides you access to such resources as:

  • Class schedules
  • Class registration
  • Academic transcript (grades)
  • Financial Aid information
  • Student billing information
  • Emergency communication setup
  • MyMCLA account setup and management


To setup your Banner account, you are required to have a valid student ID (A#). If you do not know this number, please call the registrar's office at 413-662-5216 to obtain it.

To setup your Self-Service Banner account after you have your student ID (A#) - follow these steps:

  • 1. Go to http://techhelp.mcla.edu/banner
  • 2. Enter your Student ID in the "MCLA ID (A#):" field (Ensure you include the A)
  • 3. Enter your birth date (MMDDYY format) in the "PIN"
  • 4. You will then be asked to set a new PIN of your choice.
  • 5. Once your PIN has been setup, you will be logged in to the main menu of SSB.

If you have already setup your Banner account, but have forgotten your PIN then follow these steps:

  • 1. Go to http://techhelp.mcla.edu/banner
  • 2. Enter your Student ID in the "MCLA ID (A#):" field (Ensure you include the A)
  • 3. Click on "Forgot PIN"
  • 4. You will then be asked to answer security questions to validate your identity.
  • 5. You will then be asked to set a new PIN of your choice.
  • 5. Once your PIN has been reset, you will be logged in to the main menu of SSB.

NOTE: If you are unable to validate your identify through the security questions and have locked your account out, please call our Administrative Systems Department at 413-662-5295 for assistance with manually resetting your PIN.

Step 3 Read MCLA Policies

Get familiar with the user policies that you agreed upon during this MCLANET account activation.


Step 4 - Login To MCLA's Single Sign-On Portal Site (Email)

MCLA uses an online communication portal that is integrated with Office 365. Every student should be checking Office 365 Email. Once you have activated your MCLANET account, you can use it to login to:

Click on 'Mail' located on the left side navigation area on MCLA's portal site.


Step 5 - Activate your Banner Account

Log on to Banner to review your schedule, financial aid and transcript information.
Note: To login to Banner, you are required to have a valid Banner ID (A number). If you are logging in for the first time, you must enter your Banner ID with a capital 'A'. Enter your birth date (MMDDYY format) as the PIN number. You will then be asked to set a new 6 digit PIN number of your choice.


Step 6 Canvas Learning Management System

As an online student all course information, course materials, distribution and submission of assignments, in general, are found on our official learning management system which is Canvas. For more information on Canvas, see our informational page located on this site.

You will need your MCLANET User ID and password that you obtained in Step 2 to log on.

  • Note: In some cases Canvas user access will not be open untill the first day the class starts.
  • Also Note: It will take up to 1 hour after you have created your account to access Canvas.

Step 7 Be familiar with other resources available to you

Online resources available from off-campus:

  • TechHelp: Browse around on our help website for more information about our technology services at MCLA.

On-Campus resources available:

  • MCLANET Wireless Network: MCLA has a wireless network that covers all classrooms, offices, public areas and some various open spaces on the main campus.
  • MCLA Computer HelpDesk: The Computer Helpdesk provides technical support for the campus community. This includes support for wireless network, MCLANET User ID and password problems, and full repair support for laptops purchased through the MCLA Laptop Initiative program.




Online Student FAQ






Signing Up for a course

Taking a Course

Online Class Advising