Difference between pages "File:180px-MCLA MH R212 2.jpg" and "MCLA Tech HelpDesk"
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| − | == | + | |
| − | + | ==Description== | |
| + | |||
| + | The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]. | ||
| + | |||
| + | ==Contacting the Tech HelpDesk== | ||
| + | |||
| + | *Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]! | ||
| + | *Phone: (413)-662-5276 | ||
| + | *E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu] | ||
| + | *Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us! | ||
| + | |||
| + | |||
| + | |||
| + | ==<div id="hours">Hours Of Operation Summer 2022 - HelpDesk</div>== | ||
| + | |||
| + | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | ||
| + | |||
| + | <tr> | ||
| + | |||
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td> | ||
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td> | ||
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#CCCCCC"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#FFFFFF"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#CCCCCC"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#FFFFFF"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#CCCCCC"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#FFFFFF"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | |||
| + | <tr BGCOLOR="#CCCCCC"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | </table> | ||
| + | <br> | ||
| + | |||
| + | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm | ||
| + | |||
| + | *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | ||
| + | |||
| + | *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | ||
| + | |||
| + | ==Meet the Staff== | ||
| + | |||
| + | |||
| + | <table CELLSPACING=0 CELLPADDING=3 WIDTH="400" > | ||
| + | |||
| + | <tr> | ||
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td> | ||
| + | |||
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td> | ||
| + | </tr> | ||
| + | |||
| + | |||
| + | <tr BGCOLOR="#FFFFFF"> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td> | ||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#CCCCCC"> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#FFFFFF"> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#CCCCCC"> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Wilczak</font></font></font></td> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
| + | </tr> | ||
| + | |||
| + | </table> | ||
| + | |||
| + | |||
| + | *Updated 5/27/2022 | ||
| + | |||
| + | ==Information about the Computer HelpDesk== | ||
| + | |||
| + | *[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]] | ||
| + | *[[Computer Helpdesk Services for Students | Service Policy]] | ||
| + | *[[Student Laptop Repair Procedure]] | ||
Revision as of 20:59, 27 May 2022
Contents
Description
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.
Contacting the Tech HelpDesk
- Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
- Phone: (413)-662-5276
- E-mail: helpdesk@mcla.edu
- Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
Hours Of Operation Summer 2022 - HelpDesk
| Day | Open | Close |
| Monday | 8:30am | 9:00pm |
| Tuesday | 8:30am | 9:00pm |
| Wednesday | 8:30am | 9:00pm |
| Thursday | 8:30am | 9:00pm |
| Friday | 8:30am | 5:00pm |
| Saturday | CLOSED | CLOSED |
| Sunday | CLOSED | CLOSED |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
- For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
Meet the Staff
| Name | Position |
| John Clark | Help Desk Manager |
| Marko Iwasiwka | Help Desk Consultant |
| Alexander Lytle | Help Desk Consultant |
| Ryan Wilczak | Help Desk Consultant |
- Updated 5/27/2022
Information about the Computer HelpDesk
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