Difference between pages "MCLA Tech HelpDesk" and "How to send an encrypted email"

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==Sending an encrypted e-mail==
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*1. Compose a new message in Office 365
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*2. Add #mclaencrypt somewhere in the subject line of the e-mail
  
==Description==
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==Recieving an encrypted email==
 
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*1.The recipient must download and open the message.html attachment that comes with the encrypted message.
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
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*2.Click on 'one time passcode'
 
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*3.Check email for the passcode that will be sent in a separate email
==Contacting the Tech HelpDesk==
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*4.Enter the passcode into the message.html
 
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*5.The encrypted email will now be viewable.
*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!
 
*Phone: (413)-662-5276
 
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
 
*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
 
 
 
 
 
 
 
==<div id="hours">Hours Of Operation Summer 2022 - HelpDesk</div>==
 
 
 
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 
 
 
<tr>
 
 
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
 
 
</tr>
 
 
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
 
 
</tr>
 
 
 
</table>
 
<br>
 
 
 
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
 
 
 
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 
 
 
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
 
 
 
==Meet the Staff==
 
 
 
 
 
<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
 
 
 
<tr>
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
 
 
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
 
</tr>
 
 
 
 
 
<tr BGCOLOR="#FFFFFF">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td>
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Wilczak</font></font></font></td>
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
 
 
</table>
 
 
 
 
 
*Updated 5/27/2022
 
 
 
==Information about the Computer HelpDesk==
 
 
 
*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
 
*[[Computer Helpdesk Services for Students | Service Policy]]
 
*[[Student Laptop Repair Procedure]]
 

Revision as of 18:43, 7 June 2022

Sending an encrypted e-mail

  • 1. Compose a new message in Office 365
  • 2. Add #mclaencrypt somewhere in the subject line of the e-mail

Recieving an encrypted email

  • 1.The recipient must download and open the message.html attachment that comes with the encrypted message.
  • 2.Click on 'one time passcode'
  • 3.Check email for the passcode that will be sent in a separate email
  • 4.Enter the passcode into the message.html
  • 5.The encrypted email will now be viewable.