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| + | ==Sending an encrypted e-mail== |
| + | *1. Compose a new message in Office 365 |
| + | *2. Add #mclaencrypt somewhere in the subject line of the e-mail |
| | | |
− | ==Description== | + | ==Recieving an encrypted email== |
− | | + | *1.The recipient must download and open the message.html attachment that comes with the encrypted message. |
− | The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]. | + | *2.Click on 'one time passcode' |
− | | + | *3.Check email for the passcode that will be sent in a separate email |
− | ==Contacting the Tech HelpDesk==
| + | *4.Enter the passcode into the message.html |
− | | + | *5.The encrypted email will now be viewable. |
− | *Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]! | |
− | *Phone: (413)-662-5276 | |
− | *E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
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− | *Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
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− | | |
− | | |
− | | |
− | ==<div id="hours">Hours Of Operation Summer 2022 - HelpDesk</div>==
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− | | |
− | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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− | | |
− | <tr>
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− | | |
− | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
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− | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
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− | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
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− | | |
− | </tr>
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− | | |
− | <tr BGCOLOR="#CCCCCC">
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− | | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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− | | |
− | </tr>
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− | | |
− | <tr BGCOLOR="#FFFFFF">
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− | | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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− | | |
− | </tr>
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− | | |
− | <tr BGCOLOR="#CCCCCC">
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− | | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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− | | |
− | </tr>
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− | | |
− | <tr BGCOLOR="#FFFFFF">
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− | | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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− | | |
− | </tr>
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− | | |
− | <tr BGCOLOR="#CCCCCC">
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− | | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:30am</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
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− | | |
− | </tr>
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− | | |
− | <tr BGCOLOR="#FFFFFF">
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− | | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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− | | |
− | </tr>
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− | | |
− | | |
− | <tr BGCOLOR="#CCCCCC">
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− | | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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− | | |
− | </tr>
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− | | |
− | </table>
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− | <br>
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− | | |
− | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
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− | | |
− | *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | |
− | | |
− | *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | |
− | | |
− | ==Meet the Staff==
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− | | |
− | | |
− | <table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
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− | | |
− | <tr>
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− | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
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− | | |
− | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
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− | </tr>
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− | | |
− | | |
− | <tr BGCOLOR="#FFFFFF">
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
| |
− | </tr>
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− | | |
− | <tr BGCOLOR="#CCCCCC">
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td>
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− | | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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− | </tr>
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− | | |
− | <tr BGCOLOR="#FFFFFF">
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
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− | | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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− | </tr>
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− | | |
− | <tr BGCOLOR="#CCCCCC">
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Wilczak</font></font></font></td>
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− | | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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− | </tr>
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− | | |
− | </table>
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− | | |
− | | |
− | *Updated 5/27/2022
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− | | |
− | ==Information about the Computer HelpDesk==
| |
− | | |
− | *[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
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− | *[[Computer Helpdesk Services for Students | Service Policy]]
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− | *[[Student Laptop Repair Procedure]]
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