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*Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.* You can email [[imagemailto:MCLA_CSC_R201_4CBS-CustomerCare@Xerox.jpg]Com CBS-CustomerCare@Xerox.Com]and provide the same information as listed above [[image* You can go to their website: https:MCLA_CSC_R201_5//www.jpg]]cbs-gisx.com then click on support then service request see screenshot below: