All faculty/staff/ student requests for services or issues should be directed to the Helpdesk x5276.
Consult the FAQs for other ways MCLA has moved to Microsoft Teams Calling. This enables users to troubleshoot any telecom issues make or problems prior to contacting receive through the Helpdesk x5276.*[[New Student Voicemail Introduction Letter]]*[[Student Voicemail Setup Instructions]]*[[Student Telecom FAQs|Student FAQs]]---*[[Voicemail Setup|Faculty & Staff Voicemail Setup]]*[[Voicemail FAQs|Faculty & Staff Voicemail FAQs]]*[[Fac/Staff Telecom FAQs|Faculty & Staff Telephone FAQs]]*[[Conference Bridge Instructions|Conference Bridge Instructions]]following options:
=== Dialing Instructions for MCLA ===[[File:OIP.jpg|200px|right]] *Local callingA Teams-enabled physical desk phone installed in your office.**Press 9 then dial for local area which includes: North Adams, Adams, Cheshire, Williamstown, as well as local cellphone exchangesThrough your computer using the Microsoft Teams client software.**''Included in local dialing for Through your cell phone using the our area is 802 area code for Southern Vermont communities onlyMicrosoft Teams app.''**Included numbers for local calling: ***413;346;North Adams;MA==Using a Microsoft Teams Desk Phone==***413;398;North Adams;MA***413;412;North Adams;MAEach MCLA office is provided a Microsoft Teams-enabled phone. There are two types:***413;473;North Adams;MA------***413;652;North Adams;MA[[File:Vvx400_.jpg|left|100px]]***413;662;North Adams;MA'''PolyCom VVX 250 (Single Line Phones)'''***413;663;North Adams;MA[[Overview of Button Layout]]***413;664;North Adams;MA[[How to Sign In - VVX 250]]***413;672;North Adams;MA[[Access Voicemail - VVX 250]]***413;217;Williamstown;MA[[Call Forwarding - VVX 250]]***413;307;Adams;MA------***413;337;Charlemont;MA***413;339;Charlemont;MA[[File:Ccx400b.jpg|left|100px]] '''PolyCom CCX 400 (Multi Line Phone)'''***413;352;Charlemont;MA[https://docs.poly.com/bundle/ccx-teams-ug-current/page/poly-ccx-400-business-media-phones-hardware.html Overview of Button Layout]***413;424;Monroe Bridge;MA[https://kaas.hpcloud.hp.com/pdf-public/pdf_9136933_en-US-1.pdf Quick Start Guide ]***413;458;Williamstown;MA[[How to Sign In - CCX 400]]***413;500;Monroe Bridge;MA[[Access Voicemail - CCX 400]]***413;597;Williamstown;MA[[Call Forwarding - CCX 400]]***413;723;Monroe Bridge;MA***413;743;Adams;MA==Using the Microsoft Teams Client (Windows or Mac OS)==***413;749;Adams;MA<youtube>QInQPa7CGzs</youtube>***413;776;Adams;MA[https://support.microsoft.com/en-us/office/first-things-to-know-about-calls-in-microsoft-teams-2b883a81-dd15-41bd-a6ba-39deef141027 Using Microsoft Teams to Make Calls or Recieve Calls]***413;803;Williamstown;MA[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Configure Microsoft Teams Call and Voicemail Settings]***413;849;Charlemont;MA[https://support.microsoft.com/en-us/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e#ID0EDD=In_classic_Teams Setup Call Forwarding in Microsoft Teams] | [https://www.youtube.com/watch?v=xIyEuDAaTUM&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=11 Video Walkthrough]***413;884;Williamstown;MA[https://www.youtube.com/watch?v=NSBvXHAvapU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=5 How to Merge Calls]***413;895;Adams;MA[https://support.microsoft.com/en-us/office/change-your-status-in-microsoft-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e#ID0EBBD=DesktopSet Teams Status] "Do not disturb" will silence incoming calls***413;994;Charlemont;MA[https://support.microsoft.com/en-us/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8 Setup Call Delegates]***802;423;Readsboro;VT***802;694;Stamford;VT==Using the Microsoft Teams Mobile App==***802;702;Pownal;VT[https://aka.ms/teamsmobiledownload Download Teams Moblie App]***802;707;Readsboro;VT[[How to Sign-In Mobile App]]***802;750;Stamford;VT[https://www.youtube.com/watch?v=ZTKyrnGgeOU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=6 Transfer Calls between Phone and Desktop]***802;823;Pownal;VT***802;903;Stamford;VT==Frequently Asked Questions==***802;949;Pownal;VT**Long distance calling[https: Press 9, then dial the number on your calling card, and then the number you wish to dial. *Resident Student Long Distance/Cellular Services**The college does not provide long distance services for resident students/support. **The college does provide local calling and voicemail services to each resident student which is available upon arrival to campusmicrosoft. **The college recommends that all resident students purchase calling cards prior to arrival or purchase precom/en-us/office/share-paid calling cards at the college Bookstore. **Cell services within the dorms are challenging and difficult; we have installed repeater cells to extend some cell service within the Berkshire Tower and Hoosac Hall resident hall lobby areas. **More a reliable service, we still recommend using VoIP -phone available from the Computer Support Services Help Desk -line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8 How do I set other users to be able to stay in contact with the college community, family and friends. pick up my line?]*[[How do I record my voicemail greeting?]]*Verizon and AT&T carriers have the best coverage outside the dorms and city area and VZW has committed to expanding cellular coverage at MCLA.[[Why did my phone automatically sign me out?]]
=== Cellular Discounts for MCLA Employees and Students ===
[https://www.wireless.att.com/business/enrollment/ AT&T]
[http://techhelp.mcla.edu/pdf/ATTMCLAEmployeeDiscount.pdf New Discounts available through AT&T]
[http://www.verizonwireless.com/b2c/employee/emaildomainauthentication.jsp Verizon]
[http://techhelp.mcla.edu/pdf/VZWMCLAEmployeeDiscount.pdf Ways to Validate Verizon Discount]
=== Emergency Numbers ===
Southwestern Vermont Medical Center - (800)543-1624
=== NEC Campus Products/User Guides ===
[[Image:NECIP_Phone.jpg|center]]
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/Single_Line_Programming.pdf Single Line]
[http://techhelp.mcla.edu/pdf/dtr-1hm-1.pdf Single Line DTR-1HM]
[http://gs.mcla.edu/cc/uploads/textWidget/5376.00035/documents/NEC_Dterm_Series_III.pdf NEC Series III]
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/NEC_Dterm_Series_E16.pdf NEC Series E]
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/nec-dterm-series-i.pdf NEC Series i]
[http://techhelp.mcla.edu/pdf/Manualdt700.pdf NEC Series IP Phones-DT Series]
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/NECCordless.pdf NEC Cordless]
keywords: phone, telephone, voicemail, messages, cellphones.