Difference between revisions of "Telecommunications"

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All faculty/staff/ student requests for services or issues should be directed to the Helpdesk x5276.   
 
All faculty/staff/ student requests for services or issues should be directed to the Helpdesk x5276.   
  
Consult the FAQs for other ways to troubleshoot any telecom issues or problems prior to contacting the Helpdesk x5276.
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MCLA has moved to Microsoft Teams Calling.  This enables users to make  or receive through the following options:
*[[New Student Voicemail Introduction Letter]]
 
*[[Student Voicemail Setup Instructions]]
 
*[[Student Telecom FAQs|Student FAQs]]
 
---
 
*[[Voicemail Setup|Faculty & Staff Voicemail Setup]]
 
*[[Voicemail FAQs|Faculty & Staff Voicemail FAQs]]
 
*[[Fac/Staff Telecom FAQs|Faculty & Staff Telephone FAQs]]
 
*[[Conference Bridge Instructions|Conference Bridge Instructions]]
 
  
=== Dialing Instructions for MCLA ===
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[[File:OIP.jpg|200px|right]]
*Local calling
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**Press 9 then dial for local area which includes: North Adams, Adams, Cheshire, Williamstown, as well as local cellphone exchanges.
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*A Teams-enabled physical desk phone installed in your office.
**''Included in local dialing for the our area is 802 area code for Southern Vermont communities only.''
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*Through your computer using the Microsoft Teams client software.
**Included numbers for local calling:
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*Through your cell phone using the Microsoft Teams app.
***413;346;North Adams;MA
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***413;398;North Adams;MA
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==Using a Microsoft Teams Desk Phone==
***413;412;North Adams;MA
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***413;473;North Adams;MA
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Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:
***413;652;North Adams;MA
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------
***413;662;North Adams;MA
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[[File:Vvx400_.jpg|left|100px]]
***413;663;North Adams;MA
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'''PolyCom VVX 250 (Single Line Phones)'''
***413;664;North Adams;MA
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*[[Overview of Button Layout]]
***413;672;North Adams;MA
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*[[How to Sign In - VVX 250]]
***413;217;Williamstown;MA
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*[[Access Voicemail - VVX 250]]
***413;307;Adams;MA
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*[[Call Forwarding - VVX 250]]
***413;337;Charlemont;MA
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------
***413;339;Charlemont;MA
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***413;352;Charlemont;MA
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[[File:Ccx400b.jpg|left|100px]] '''PolyCom CCX 400 (Multi Line Phone)'''
***413;424;Monroe Bridge;MA
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*[https://docs.poly.com/bundle/ccx-teams-ug-current/page/poly-ccx-400-business-media-phones-hardware.html Overview of Button Layout]
***413;458;Williamstown;MA
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*[https://kaas.hpcloud.hp.com/pdf-public/pdf_9136933_en-US-1.pdf Quick Start Guide ]
***413;500;Monroe Bridge;MA
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*[[How to Sign In - CCX 400]]
***413;597;Williamstown;MA
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*[[Access Voicemail - CCX 400]]
***413;723;Monroe Bridge;MA
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*[[Call Forwarding - CCX 400]]
***413;743;Adams;MA
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***413;749;Adams;MA
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==Using the Microsoft Teams Client (Windows or Mac OS)==
***413;776;Adams;MA
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<youtube>QInQPa7CGzs</youtube>
***413;803;Williamstown;MA
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*[https://support.microsoft.com/en-us/office/first-things-to-know-about-calls-in-microsoft-teams-2b883a81-dd15-41bd-a6ba-39deef141027 Using Microsoft Teams to Make Calls or Recieve Calls]
***413;849;Charlemont;MA
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*[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Configure Microsoft Teams Call and Voicemail Settings]
***413;884;Williamstown;MA
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*[https://support.microsoft.com/en-us/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e#ID0EDD=In_classic_Teams Setup Call Forwarding in Microsoft Teams] | [https://www.youtube.com/watch?v=xIyEuDAaTUM&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=11 Video Walkthrough]
***413;895;Adams;MA
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*[https://www.youtube.com/watch?v=NSBvXHAvapU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=5 How to Merge Calls]
***413;994;Charlemont;MA
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*[https://support.microsoft.com/en-us/office/change-your-status-in-microsoft-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e#ID0EBBD=DesktopSet Teams Status] "Do not disturb" will silence incoming calls
***802;423;Readsboro;VT
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*[https://support.microsoft.com/en-us/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8 Setup Call Delegates]
***802;694;Stamford;VT
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***802;702;Pownal;VT
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==Using the Microsoft Teams Mobile App==
***802;707;Readsboro;VT
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*[https://aka.ms/teamsmobiledownload Download Teams Moblie App]
***802;750;Stamford;VT
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*[[How to Sign-In Mobile App]]
***802;823;Pownal;VT
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*[https://www.youtube.com/watch?v=ZTKyrnGgeOU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=6 Transfer Calls between Phone and Desktop]
***802;903;Stamford;VT
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***802;949;Pownal;VT
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==Frequently Asked Questions==
**Long distance calling: Press 9, then dial the number on your calling card, and then the number you wish to dial.
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*Resident Student Long Distance/Cellular Services
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*[https://support.microsoft.com/en-us/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8 How do I set other users to be able to pick up my line?]
**The college does not provide long distance services for resident students.
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*[[How do I record my voicemail greeting?]]
**The college does provide local calling and voicemail services to each resident student which is available upon arrival to campus.
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*[[Why did my phone automatically sign me out?]]
**The college recommends that all resident students purchase calling cards prior to arrival or purchase pre-paid calling cards at the college Bookstore. 
 
**Cell services within the dorms are challenging and difficult; we have installed repeater cells to extend some cell service within the Berkshire Tower and Hoosac Hall resident hall lobby areas. 
 
**More a reliable service, we still recommend using VoIP phone available from the Computer Support Services Help Desk to stay in contact with the college community, family and friends. 
 
**Verizon and AT&T carriers have the best coverage outside the dorms and city area and VZW has committed to expanding cellular coverage at MCLA.
 
  
 
=== Cellular Discounts for MCLA Employees and Students ===
 
=== Cellular Discounts for MCLA Employees and Students ===
Line 83: Line 71:
  
 
[https://www.wireless.att.com/business/enrollment/ AT&T]
 
[https://www.wireless.att.com/business/enrollment/ AT&T]
 
[http://techhelp.mcla.edu/pdf/ATTMCLAEmployeeDiscount.pdf New Discounts available through AT&T]
 
  
 
[http://www.verizonwireless.com/b2c/employee/emaildomainauthentication.jsp Verizon]
 
[http://www.verizonwireless.com/b2c/employee/emaildomainauthentication.jsp Verizon]
 
[http://techhelp.mcla.edu/pdf/VZWMCLAEmployeeDiscount.pdf Ways to Validate Verizon Discount]
 
  
 
=== Emergency Numbers ===
 
=== Emergency Numbers ===
Line 107: Line 91:
  
 
Southwestern Vermont Medical Center - (800)543-1624
 
Southwestern Vermont Medical Center - (800)543-1624
 
=== NEC Campus Products/User Guides ===
 
 
[[Image:NECIP_Phone.jpg|center]]
 
 
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/Single_Line_Programming.pdf Single Line]
 
 
[http://techhelp.mcla.edu/pdf/dtr-1hm-1.pdf  Single Line DTR-1HM]
 
 
[http://gs.mcla.edu/cc/uploads/textWidget/5376.00035/documents/NEC_Dterm_Series_III.pdf NEC Series III]
 
 
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/NEC_Dterm_Series_E16.pdf NEC Series E]
 
 
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/nec-dterm-series-i.pdf NEC Series i]
 
 
[http://techhelp.mcla.edu/pdf/Manualdt700.pdf NEC Series IP Phones-DT Series]
 
 
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/NECCordless.pdf NEC Cordless]
 
 
keywords: phone, telephone, voicemail, messages, cellphones.
 

Latest revision as of 20:32, 9 August 2024

Telecommunications

Voice Communications at MCLA

Cell phones.jpg

MCLA is committed to providing updated telecommunication services to our entire community. The telecommunications department is continuing to evolve in the areas of innovation, efficiency and reliability. Our effort is to stay current and competitive in these areas of providing technologies while we grow and expand our institution for the future of communications here at MCLA.

For more information, please contact Seth.Bean@mcla.edu or x5276 Helpdesk.

Directory and End User Information

Telecommunication Services

All faculty/staff/ student requests for services or issues should be directed to the Helpdesk x5276.

MCLA has moved to Microsoft Teams Calling. This enables users to make or receive through the following options:

OIP.jpg
  • A Teams-enabled physical desk phone installed in your office.
  • Through your computer using the Microsoft Teams client software.
  • Through your cell phone using the Microsoft Teams app.

Using a Microsoft Teams Desk Phone

Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:


Vvx400 .jpg

PolyCom VVX 250 (Single Line Phones)


Ccx400b.jpg

PolyCom CCX 400 (Multi Line Phone)

Using the Microsoft Teams Client (Windows or Mac OS)

Using the Microsoft Teams Mobile App

Frequently Asked Questions

Cellular Discounts for MCLA Employees and Students

Click your carrier link to find out more. You will need to provide your college email address and register to received up to 15% off your cell phone bill and products. *Discounts vary with each carrier.

AT&T

Verizon

Emergency Numbers

MCLA Campus Police Emergency Line - (413)662-5100

MCLA Campus Police Business Line - (413)662-5284

MCLA Counseling Services - (413)662-5331

MCLA Health Services - (413)662-5421

North Adams Police Emergency Line - 911

BMC Satellite Emergency Facility - (413)664-5256 (former North Adams Regional Hospital)

Berkshire Medical Center - (413)447-2000

Southwestern Vermont Medical Center - (800)543-1624