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If you forgot your 6 digit PIN you must use the FORGOT PIN feature.
On the [https://banweb.mcla.edu:4445/PRD8/twbkwbis.P_WWWLogin Banner] log in page:
*1. Enter your A number in the username field. (Remember to capitalize)
*2. Click FORGOT PIN
*3. Enter the answer to your challenge question.
If you see a message that indicates the following error: "Authorization Failure - Security Question is not setup."
This means you have not setup a PIN for your Banner account.
Please refer to the help guide on '[[Logging into Self-Service Banner for the first time]].'
In the event that your account becomes disabled because of to many failed attempts, please contact the Help Desk at 413-662-5276 for further instruction.
==Related Links==
*[[Logging into Self-Service Banner for the first time]]
*[[What is my Self-Service Banner PIN?]]
*[[Banner Self-Service Class Registration Instructions]]
On the [https://banweb.mcla.edu:4445/PRD8/twbkwbis.P_WWWLogin Banner] log in page:
*1. Enter your A number in the username field. (Remember to capitalize)
*2. Click FORGOT PIN
*3. Enter the answer to your challenge question.
If you see a message that indicates the following error: "Authorization Failure - Security Question is not setup."
This means you have not setup a PIN for your Banner account.
Please refer to the help guide on '[[Logging into Self-Service Banner for the first time]].'
In the event that your account becomes disabled because of to many failed attempts, please contact the Help Desk at 413-662-5276 for further instruction.
==Related Links==
*[[Logging into Self-Service Banner for the first time]]
*[[What is my Self-Service Banner PIN?]]
*[[Banner Self-Service Class Registration Instructions]]