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→Common Error Messages when logging into Self-Service Banner
[[Image:web_stop.gif]]<b>Authorization Failure - Invalid User ID or PIN.</b>
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This means you have entered a wrong USER MCLA user ID or PIN. This message will also appear if you have clicked 'Forgot PIN?' without entering your USER MCLA User ID. The USER MCLA User ID must be your student ID number (A number). The A must be capitalized. If you do not know your Student ID number or believe you may have the wrong one, please refer to the following guide:
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[[Where can I get my A number?]]
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The PIN must be a 6 digit number that you selected upon the first time you signed into Self-Service Banner. If you are logging into Self-Service Banner for the first time and do not have a an existing PIN, please refer to the following guide:
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[[Logging into Self-Service Banner for the first time]]
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[[Image:web_stop.gif]]<b>Your Web access has been disabled.</b><br><br>
This occurs when you have tried to log in too many times with the wrong PIN. Ensure you are using a 6 digit PIN number rather then than your MCLANET MCLA Account password. At this point, you must stop attempts to login and wait 20 mins until your account is unlocked. For more information about PINs and how to reset them, read the following guides:
[[How do I reset my Banner PIN?]]<br>
[[What is my Self-Service Banner PIN?]]