*3. '''Complete two''' of the verification methods listed on the left (Phone Call, SMS Text, Security Questions or Alternate Email).
*4. Enter new password.
----
To Reset a Lost MCLA Account Password through Banner:
*1. Go to http://techhelp.mcla.edu/banner
*2. Login using your Self Service Banner account ([[Logging into Self-Service Banner for the first time|Banner Login Instructions]])
*3. Click the ''''Lost Your MCLA Account Password?'''' link located on the main menu of Banner.
*4. Use the temporary password that is generated to login to https://portal.mcla.edu
*4. Set a new password which should be a combination of numbers as well as letters. You should also include a special character (!,$,@,etc.)
*5. Confirm the password has been reset by logging into http://portal.mcla.edu with your reset MCLA password.