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Working Remotely

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'''==Cloud Resources'''==
Many of MCLA’s IT resources are publicly available on the Internet and are hosted by the service directly. We consolidate most of these tools into the campus Portal found at: https://portal.mcla.edu
Some of the services you will find there are: Office 365 (email, calendars, OneDrive etc..), Canvas, Banner, Dynamic Forms, TimesheetX, Handshake, SchoolDude.
==VPN (Remote Access to Banner)==
''' MCLA’s VPN'''(virtual private network) is software that “tunnels” your computer’s network traffic securely over the Internet, connecting you directly to the campus. This enables administrative users to access certain resources that are normally only available while connected on campus. One common resource that users need VPN access for while off-campus is Banner (Admin). To learn more about how to configure the required VPN client on your MCLA laptop, please refer to these instructions [[MCLA_Remote_Access_(Windows)|Read more]]
MCLA’s VPN (virtual private network) is software that “tunnels” ==Access to Telephone==MCLA uses Microsoft Teams as its phone system which offers the flexibility of answering and making calls through your computer’s network traffic securely over the Internet, connecting you directly laptop or cell phone from anywhere - no need to the campussetup forwarding anymore. This is another way to connect to the local resources available on the campusideal when working remotely. For an overview of how Microsoft Teams telephony works, local drives, etc… [[MCLA_Remote_Access_(Windows)|Read more]] '''Local storage'''  MCLA provides file storage please refer to departments and individuals through what is known on campus as drive Sthis site: (groupshare) and drive H: (homeshare). By using [[MCLA_MyLab|MyLab]] or [[MCLA_Remote_Access_(Windows)|VPNMicrosoft Teams Telephony]], you can access these resources from off campus.
'''Voicemail'''
By default, MCLA’s voicemail system will send your voicemail to email. If you have this feature enabled, you and can access Office365’s Outlook mail to listen to your voicemailsalso be reviewed in Microsoft Teams. [[Voicemail_FAQs|Read more here]] about changing voicemail settings. '''Getting Help'''  You are not alone when you work remotely, MCLA’s HelpDesk is available to provide https://support during business hours and our on call staff will respond to emergency outages 7 days a week. Write helpdesk@mclamicrosoft.edu, call (413) 662com/en-5276 or click “Get Help” on the Portal page to contact us. '''Passwords''' Whether working remotely or on campus, MCLA secures its systems by use of a centralized username and password. These credentials are the same for almost all of our systems. If you are having difficulty with /office/manage-your username and password, [[MyMCLA_Account_Management|visit this page for support]]. '''Security''' Working remotely presents many of the same security hazards as any online work but it can be more difficult to determine the authenticity of communications when you are remote. [[Media:03-SSAcall-settings-in-microsoft-teams-456cb611-3477-496f-WorkingFromHomeb31a-FactSheet.pdf|6ab752a7595f#Voicemailsettings Read more about staying safe when remote working here]] about changing voicemail settings.
'''MyLab'''
MyLab allows you to access virtual computer that resides in our datacenter. This desktop works in exactly the same way an MCLA Thin Client would on the campus, providing direct access to applications and local resources such as your departmental shared drives and home drive. [[MCLA_MyLab|Read more]]
'''Timesheets'''
If you need to submit your time through the State’s HRCMS, you can visit https://mass.gov/masshr or locate the link in the Portal
 
'''Skype'''
 
Built in to Office365 is Skype a powerful communications tool that lets you chat, voice call, and create online meetings with video, screen sharing and nearly unlimited attendees. If you need to have a face to face with your team, Skype is the tool. [[Skype_meetings|Read more]]
'''OneDrive'''
When working remotely, finding time to meet or schedule groups of people becomes even more complex. Let the FindTime polling tool help you organize your group's next meeting. [[FindTime|read more]]
 
'''Getting Help'''
 
You are not alone when you work remotely, MCLA’s HelpDesk is available to provide support during business hours and our on call staff will respond to emergency outages 7 days a week. Write helpdesk@mcla.edu, call (413) 662-5276 or click “Get Help” on the Portal page to contact us.
Retrieved from "https://techhelp.mcla.edu/index.php/Special:MobileDiff/7751"

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