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How do I submit service requests? (Faculty/Staff)

1,115 bytes removed, 05:36, 14 February 2023
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MCLA provides remote access to software using Azure Virtual Desktop All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (AVDCBS). This service allows MCLA students, faculty and staff to access license software typically found in our computer labs 24/7, from anywhere. With If the ability to access this system event you experience any malfunction with just a web browsercopiers, users can have the flexibility to connect using a tablet, phone, Mac, PC, Chromebookservice order should be placed with CBS directly. Users also have the ability There are three ways to download submit a more robust Remote Desktop client that provides an optimized experience. Because the process is cloud-based, the experience is identical for all usersservice order.
Here is a list of software that is currently available through the AVD service: *SPSS*ArcGIS Pro*Microsoft Excel*MiniTab*MiniTab Express*RavenLite*R*R Studio*Atom*BIOVia Draw*MatLab*Stella Professional*yEd Graph Editor*Tableau Reader*BehavePlus5  ==How to Access via Web Browser== *Call 1-800-842-0009. Go Please have you equipment ID or serial number available to give the following address: https://clientcustomer care center along with a description of the problem.wvd.microsoft.com/arm/webclient/*2. Login with You can find your MCLA Account (A ID number@mclaon the CBS ID sticker on the front of your Xerox Device.edu)*3. You will see icons for each course program offered. Open the program you'd like to access.can email [[Filemailto:Avd1aCBS-CustomerCare@Xerox.PNG]]*4Com CBS-CustomerCare@Xerox. The following screen will pop up asking your approval to authorize access to certain local resources.  [[image:avd1.pngCom]] *'''Printer:''' Refers to being able to print a document within your virtual desktop to a printer that is connected to your local computer. *'''Clipboard:''' Refers to copying/pasting text or images. *'''File Transfer:''' Refers to allowing you to copy files from your local computer to your virtual desktop. and provide the same information as listed above*You can check Don’t ask me again go to remember these settings. *5. Enter your MCLA Account Credentials at the prompt.[[imagetheir website: https:Avd2//www.PNG|200px]]*6cbs-gisx. Please wait while the application loads remotely. You can com then click on support then service request see its status by clicking the 'show details' option. ==How to Access via Remote Desktop App (Optional)==screenshot below:

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