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==Tier 1 - Computer Help DeskDescription== BlazerPrint is MCLA's robust and secure copying, printing, scanning, and fax solution served through a series of high-end multifunction copiers located conveniently across campus. All requests for computer support are addressed by contacting MCLA’s copiers have the Computer Help Desk at extension 5276 [mailto:helpdesk@mclasame tablet-like touchscreen experience.edu helpdesk@mclaThe BlazerPrint system has an intuitive design that is simple to use, resulting in fewer clicks to complete a job and less time spent when scanning, copying and printing.edu]BlazerPrint is driven by a management system called PaperCut which allows for a customized end user personal experience by connecting to OneDrive, email, and faxing. Users simply report All BlazerPrint copiers have been equipped with embedded card reader technology allowing you to tap your MCLA ID card to authenticate to the problem they device and it will know who you are having with as much information as possibleso it can offer a customized experience. All problems received by This customization solves the Help Desk are reviewed, and many problem of finding the typical problemsright printer. With security and accessibility in mind, such as procedural errorusers simply print to a single, are solved hereglobal, virtual, queue, then go to the most convenient multifunction device and release their print.
==Tier 2 - Help Desk ManagerInformation about BlazerPrint== *[[Registering your MCLA ID BlazerPrint]]*[[Connecting your personally owned device to BlazerPrint (Students)]]*[[Connecting your MCLA managed computer to BlazerPrint (Faculty/Staff)]]*[[Releasing your print job on a BlazerPrint Copier]]*[[Document Scanning on a BlazerPrint Copier]]*[[Copying documents on a BlazerPrint Copier]]*[[Faxing on a BlazerPrint Copier]]*[[Checking Your Print Balance and Making Payments (Students)]]*[[Guest Printing]]
==Tier 3 - PC Technicial / Network AdministratorFAQ about BlazerPrint== Those requests that can not be dealt with over the telephone or e-mail, such as non-working computers, software installations, and network connections have a trouble ticket generated.The ticket, viewable by all members of Computer Support Services, is a record of progress on a specific on-site or on-going problem.The Network Administrator and PC Specialist typically deal with tickets, although all members of Computer Support receive tickets on a regular basis. ==Tier 4 - Associate Dean of Information Technology == Those few issues that can not be solved via the ticket process are forwarded to the Dean of Information Technology, at which point the ticket becomes an issue for the entire department to solve.These issues include policy-level problems such as problems that require multiple steps and people to complete. Although some policy issues may need to leave the office, all service problems are solved here.
