Changes

=Description of Services and Operation= Computer Support Services (CSS) supports the use of personal computers and networks owned by the College in pursuit of its academic and business operations[[IMAGE:BlazerPrint. png|250px|right]]

=Computer Support duties fall into six areas.=Description== *1. The Help DeskBlazerPrint is MCLA's robust and secure copying, printing, which will **Answer questions about [[Software Policy|MCLA Central software]] applicationsscanning, advise on basic application troubleshooting and log hardware and network issues for the other three areas. **Maintain the student computing labs. **Configure network connections for resident students. **Aid other members fax solution served through a series of CSS staff in distributing account information. <br><br> *2. Network/Server administration, which will **Maintain computer and network accountshigh-end multifunction copiers located conveniently across campus. **Maintain All MCLA’s copiers have the LAN and WAN network infrastructuresame tablet-like touchscreen experience. **Operate various servers for fileThe BlazerPrint system has an intuitive design that is simple to use, print and information sharing. <br><br> *3. Desktop devices installation/maintenance which will **Install new desktop equipment. **Install and configure desktop software. **Repair hardware and or resolve issues through vendor service contracts.<br><br> *4. Assistance resulting in selection fewer clicks to complete a job and purchaseless time spent when scanning, which includes **Advise users in selecting hardware copying and softwareprinting. **Research options and prices. **Prepare paperwork BlazerPrint is driven by a management system called PaperCut which allows for purchases. **Receive goods and arrange for installation a customized end user personal experience by other members of CSS. <br><br> *5. Web Communicationsconnecting to OneDrive, email, which includes **Designing a Web presence for departments and for faxing. All BlazerPrint copiers have been equipped with embedded card reader technology allowing you to tap your MCLA ID card to authenticate to the college as device and it will know who you are so it can offer a whole **Working with department-based content contributers<br><br>*6customized experience. Media Services, which will**Provide technical support and setups This customization solves the problem of instructional technology and audio visual equipment campus widefinding the right printer. **Schedule With security and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academicaccessibility in mind, student and administrative functions. **Coordinate activities related users simply print to satellite and PolyCom video conference systemsa single, global, off-air television recording**Maintain the faculty Multimedia Development Lab (digital imagingvirtual, digital audio and video editingqueue, CD then go to the most convenient multifunction device and DVD production)release their print. <br><br>==The Computer Help Desk==

See the ==Information about BlazerPrint==*[[ Registering your MCLA Computer HelpDeskID BlazerPrint]]*[[Connecting your personally owned device to BlazerPrint (Students)]]*[[Connecting your MCLA managed computer to BlazerPrint (Faculty/Staff)]]*[[Releasing your print job on a BlazerPrint Copier]]*[[Document Scanning on a BlazerPrint Copier]]*[[Copying documents on a BlazerPrint Copier]]*[[Faxing on a BlazerPrint Copier]]*[[Checking Your Print Balance and Making Payments (Students)]]*[[Guest Printing]] section.

==Media ServicesCopier Guides==*[https://download.support.xerox.com/pub/docs/ALC81XX/userdocs/any-os/en_GB/AltaLink_C81xx_ug_en-us.pdf Xerox Altalink User Guide]*[https://www.support.xerox.com/en-us/product/altalink-c8100-series/videos Xerox Altalink Video Guides][[file:versa.jpg]]*[https://download.support.xerox.com/pub/docs/VLC405/userdocs/any-os/en_GB/VersaLink_C405_mfp_ug_en-US.pdf Xerox VersaLink User Guide]*[https://www.support.xerox.com/en-us/product/versalink-c405/videos Xerox VersaLink Video Guides]

See the [[Media Services]] section. ==Network/Server AdministrationFAQ about BlazerPrint== Computer Support employs a network specialist who maintains the entire network infrastructure. Among his duties is maintenance of user accounts. Access to network services is through a variety of password-protected logins. New users must go through the account activation process. See [[User ID and Password]]. Accounts are authorized either by an electronic data transfer from the College student records system or by a formal communication from the Personnel office. These communications confirm that an individual is officially considered a student or employee, respectively. Similar data transfers from the student records system terminate a student's accounts in the semester following the student's departure. Alumni are offered an extension for use during the semester following their graduation. A formal process has also been set up for closing accounts of employees who depart.   ==Contacting Computer Support Services==Office of Computer Support Services*Location: Garden Level Murdock Hall*Phone for Computer Help or Technical Issues: 413-662-5276*Equipment Purchasing: 413-662-5511*Office: 413-662-5511