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MCLA Tech HelpDesk

4,319 bytes added, 21:56, 9 August 2021

→‎Meet the Staff

[[Image:~~Dell~~HelpDeskStaff.~~gif|right]][[Image:wireless_image.gif~~png|right]]

==Description==

MCLA offers various services to its community to aid in computing. Through a special license agreement with Microsoft, MCLA now offers [[E-Academy| Microsoft software]] to all faculty, staff and students.

Other offerings include a discount laptop which is provided as part of [[MCLAs Laptop Initiative]] program. Owners of this program laptop are entitled to full on-site repair services through the [[MCLA Computer HelpDesk]].

The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]. Due to the COVID-19 pandemic, the Tech Help Desk must adhere to the new social distancing guidelines. Since the number of people in the Help Desk office must be minimized, we are no longer allowing walk-ins for people who need help with an issue. Anyone needing in-person assistance must book an appointment through the Help Desk Bookings page. Users are strongly encouraged to contact the Help Desk through our virtual services. Please contact us through phone, email, or Live Chat during our operating hours. ==Contacting the Tech HelpDesk== *Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!*Phone: (413)-662-5276*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us! ==<div id="hours">Hours Of Operation Fall 2021 - HelpDesk</div>== <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > <tr> <td>Day</td><td>Open</td><td>Close</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Monday</td><td>8:00am</td><td>11:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Tuesday</td><td>8:00am</td><td>11:00pm</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Wednesday</td><td>8:00am</td><td>11:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Thursday</td><td>8:00am</td><td>11:00pm</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Friday</td><td>8:00am</td><td>7:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Saturday</td><td>12:00pm</td><td>6:00pm</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Sunday</td><td>12:00pm</td><td>11:00pm</td> </tr> </table> *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. ==Meet the Staff== <table CELLSPACING=0 CELLPADDING=3 WIDTH="400" > <tr><td>Name</td> <td>Position</td></tr> <tr BGCOLOR="#CCCCCC"><td>John Clark</td><td>Help Desk Manager</td></tr> <tr BGCOLOR="#FFFFFF"><td>Justin Smith</td><td>Senior Help Desk Consultant</td></tr> <tr BGCOLOR="#CCCCCC"><td>Nickolas Johnson</td> <td>Help Desk Consultant</td></tr> <tr BGCOLOR="#FFFFFF"><td>Alexander Lytle</~~Software~~td> <td>Help Desk Consultant</td></tr>

*[[MCLAs Laptop Initiative]] - How to purchase the Laptop Initiative program laptop.*[[OnTheHub Software]] - Recieve Microsoft products for almost no cost.*[[Laptop Minimum Hardware Requirements]] - Minimum laptop requirements for MCLA students.*[[Core Supported Software Guidelines]] - official list of MCLA supported software.*[[MCLA MyLab]] - Information about MCLA's desktop virtualization service.*[[Dynamic Forms]] - Learn about MCLA's paperless workflow system*[[Microsoft Office Lens]] - Learn about this app that enables you to use your phone as a document scanner.</table>

~~==Computing Hardware/Software Guides==~~

*~~[[Install Sophos Antivirus]]~~*[[Searching for help with Microsoft Office]]*[[MCLAs Laptop Initiative | Purchasing the DellUpdated 2/~~MCLA program laptop]]~~*[[Student Laptop FAQ]]*[[Installing the International Keyboard in Windows XP3/~~Vista]] - This guide will help you configure your Windows system to type Spanish accents.~~*[[Install VMware Horizon Client| VMware View ]] - Download and installation instructions for MCLA's virtualization environment.*[[YOURLS - MCLA's URL Shorter]]2021

==~~FAQ~~ Information about ~~Computing Hardware/Software~~the Computer HelpDesk==

*[[~~My computers software is completely beyond repair! How do I reformat~~ Helpdesk Positions and ~~reinstall Windows?~~Job Responsibilities - Student Employment Opportunities]]*[[~~My computer came bundled with a network cable, but it doesn't fit the wiring in my house.~~Computer Helpdesk Services for Students | Service Policy]]*[[~~A part of my Dell laptop broke! What do I do?~~Student Laptop Repair Procedure]]

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