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How do I submit service requests? (Faculty/Staff)

1,894 bytes removed, 05:36, 14 February 2023
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The following instructions will walk you through the process of setting up the 'All BlazerPrint' virtual printer queue on your personally-owned laptopCopiers are covered under a service contract with Connecticut Business Systems (CBS). Once set upIf the event you experience any malfunction with copiers, you can send print jobs a service order should be placed with CBS directly. There are three ways to the queue and release them from any BlazerPrint copier on campussubmit a service order.
'''NOTE: These instructions are designed for personally owned devices. MCLA Faculty/Staff who are using MCLA*Call 1-800-owned devices should review these instructions instead.''' <youtube>j0LHSuG842-Ewo</youtube> =For Windows Users:=*10009. Ensure your laptop is connected Please have you equipment ID or serial number available to give the oncampus MCLA network, preferably Eduroam.*2. Download the Mobility Print Installer located [https://papercut.com/products/ng/mobility-print/download/client/windows/ here].*3. Run customer care center along with a description of the installer once fully downloaded.*4problem. Windows prompt will ask you for permission to make changes to You can find your computer; Click “Yes”*5. Select a language, then click “Ok”[[image:mobility1.png]]*6. Click “I accept ID number on the agreement” then click “Next”[[image:mobility2.png]]*7. “BlazerPrint” should appear in CBS ID sticker on the list front of printers. Select “BlazerPrint”, then click “Next”[[image:mobility3.png|300px]]*8. Sign in using your A number and password, then click “Next”[[image:mobility4Xerox Device.png|300px]]*9. If done successfully, a page will appear saying that the Mobility Print Setup has been installed. Click “Finish”You can email [[imagemailto:mobility5CBS-CustomerCare@Xerox.png|300px]]*10Com CBS-CustomerCare@Xerox. BlazerPrint should now appear in the list of printers when attempting to print[[image:mobility6.png|300pxCom]] =For Mac OS Users:= *1. Ensure your laptop is connected to the oncampus MCLA network, preferably Eduroam.*2. Navigate to System Preferences > Printers and Scanners.*3. Click the ‘retry’ icon under the Printers List. The Add dialog is displayed. It displays a list of all of the discovered printers on provide the network.same information as listed above*4. Select a "BlazerPrint' printer that uses the Bonjour protocol. *5. At the bottom of the dialog box, check that Use is set You can go to Secure AirPrint.**'''Notetheir website: https:''' If Secure AirPrint isn’t displayed, close the add dialog then disconnect from the network. Reconnect to it again.*6. Click Add.*7. Print your document. When prompted, enter your MCLA A number and password. =For IOS Users (Iphone/Ipad):= Open the app you want to print from and tap the share icon:[[File:Shareiosprint/www.png]] Scroll down and tap orPrintcbs-gisx.No print option? Check the app's User Guide or Help - not all apps com then click on support printing. Select a printer.Select the number of copies and other options, like which pages you want to print.Tap Print in the top-right corner.If you're prompted, enter your MCLA A number and password. =For ChromeBook Usersthen service request see screenshot below:=

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