==What software support can we provide?==MCLA will be replacing its telephone system with Microsoft Teams. This enables users to make or receive through the following options:
We will be happy to provide support with *A Teams-enabled physical desk phone installed in your office.*Through your computer using the operations of Microsoft Teams client software.*Through your cell phone using the following applications:Microsoft Teams app.
*==Using a Microsoft Windows*Microsoft Word*Microsoft Excel*Microsoft PowerPoint*CanvasTeams Desk Phone==
We will provide basic support Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:------[[File:Vvx400_.jpg|frameless|left|100px]]PolyCom VVX 250 (opening files, saving files, printing files, and basic operation & troubleshootingSingle Line Phones) for other applications; however, the Computer Helpdesk does not provide assistance with homework for applications such as*[https://docs.poly.com/bundle/vvx-ip-ug-current/page/vvx-250-hardware.html Overview of Button Layout]*[https://www.poly.com/content/dam/www/products/support/voice/vvx-business-ip-phones/user/vvx-250-350-450-quick-tips-en.pdf Quick Start Guide]*[ How to Sign In]*[ Voicemail Setup]------
*Microsoft Visual Studio [[File:Ccx400b.jpg|frameless|left|100px]] PolyCom CCX 400 (Visual Basic, C++, J++Multi Line Phone) and CASE tools *ArcGIS[https://docs.poly.com/bundle/ccx-teams-ug-current/page/poly-ccx-400-business-media-phones-hardware.html Overview of Button Layout]*A+LS*Web authoring packages *Drawing and graphics packages (ex[https://www.poly.com/content/dam/www/products/support/voice/ccx/archive/ccx-teams-6-2-21-ug. PhotoShop, HyperStudio, and PageMaker) pdf User Guide]*SPSS and business applications [ How to Sign In]*Other course-specific applications.[ Voicemail Setup]
==What does this mean?Using the Microsoft Teams Client (Windows or Mac OS)==<youtube>QInQPa7CGzs</youtube>*[https://support.microsoft.com/en-us/office/first-things-to-know-about-calls-in-microsoft-teams-2b883a81-dd15-41bd-a6ba-39deef141027 Using Microsoft Teams to Make Calls or Recieve Calls]*[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Configure Microsoft Teams Call and Voicemail Settingsl]*[[Setup Call Forwarding in Microsoft Teams]]
*We can help you when you are stuck using macros in ==Using the Microsoft Word, however, we cannot teach you how to write them. *We can help you troubleshoot graphics placement in Microsoft PowerPoint, but will not provide instruction Teams App on graphic editing.Cell Phones (Apple IPhone or Andriod)==*We can help you safely save your C++ program to a network drive. We will not help write or debug your code. Please see your individual instructor for this level of assistance. For further information, please visit the MCLA [[Software PolicyDownloading Teams App]].
