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Media Services

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==~~=How to Forward Calls - Instructions for All NEC Phones=~~Media Services==~~'''For single line phone or any digital phone that does not have~~ Media Services, as part of Computer Support Services, provides a ~~display'''~~number of AV related services to all members of the MCLA community.

~~'''For multiline digital or VoIP phones with a display:'''~~==Services==*~~'''To Activate Call Forwarding'''~~Support for classroom AV technology*Online learning support*~~Pick up receiver and press:~~Live event support*Video conference support**Press FDB softkey To forward line when busy (Call Forward BusyEquipment loan: Laptops, ~~CFB)~~***Press FDA softkey To forward all calls to line (Call Forward Alldigital cameras, ~~CFA)~~***Press FDN softkey To forward calls not answered (Call Forward No Answerdigital audio recorders, ~~CFNA)~~***Then dial desired phone number or voicemail pilot number 5101projectors and screens.***Wait for tone, then hang up.Video and audio recording and editing*~~'''To Deactivate Call Forwarding:'''~~[[Large-Format Printing]]**Pick up receiver [[Yodeck]] - Electronic signage maintenance and ~~press:~~administration***Press FDB softkey (Cancel CFB)[[Philo]] - Online TV Streaming Services***Press FDA softkey (Cancel CFA)***Press FDN softkey (Cancel CFNA)DVD/CD duplication***Wait for tone, then hang up.[[Lecture Recording]]

==~~=Creating three-way conference calls=~~Staff==~~There are times when you are on a call and want to add another person to the conversation. The three-way conference feature allows you to connect to another line while participating in a call.#With the call in progress~~Aaron Bieniek, Media Services Manager, ~~as the party to hold;~~Audio Visual Equipment Technician II~~#Press the '''Transfer (TRF)''' button;~~* Murdock room 114 ~~#Dial the desired number. ''Remember to dial 9, then the number for an off-campus number''~~* x5328 ~~#After the call is answered, press the '''Conference (CNF)''' button. This button will display on a softkey on VoIP phones~~* A. ~~All three parties are now connected~~Bieniek@mcla.edu

~~===FAQs===~~

~~;Q. My phone doesn't ring to voicemail. What can I do to fix this?~~

~~:A: Make sure Call Forward No Answer is set by picking up the phone, pressing *35101, waiting for a tone, then hanging up.~~

~~;Q. What are the 4 buttons below the display for?~~Benjamin Warner, Audio Visual Equipment Technician I* Murdock room 114 * x5287 :A. The 4 buttons below the display are soft key buttons, or software key buttons, meaning their function changes based on what is happening on the phone, such as idle state, calling another party, being called, communication in process, on hold, and in conference*Benjamin. ~~They can be used to set Call Forward, Call Back, and start Conference calls, amongst other functions~~Warner@mcla.edu

~~;Q. My phone doesn't ring when people call it. What is wrong?~~==Contacting Media Services==~~:A: Two things typically affect this: '''Do Not Disturb (DND)'''~~ The Media Services office is set; to turn off '''DND''', scroll through the soft key buttons below the display until you see '''DND''' above a button. Pressing it will show - '''DND Set''' or '''DND Cancel'''. If you press it and it says '''DND Cancel''' - that was the reason your calls did not complete. - If it says '''DND Set''', press '''DND''' again to cancel.~~:If DND was not the culprit, try cancelling '''Call Forward All'''. - find the soft key for '''FDA''', and press it to cancel.~~located in Murdock Hall room 114

~~;Q. What does the Answer button do?~~:A. The Answer button can be activated to enable the feature called Ringing Line Pickup. Ringing Line Pickup allows a phone with more than one line to answer the line that is ringing, rather than only the primary line of that phone. To enable this feature, press Feature, answer, and then press the buttons of the lines you would like to answer upon picking up the receiver. When any of the numbers selected ring, just pick up the phone and that line will be answered, rather than your primary number. To deactivate this, just press Feature and then Answer again. The answer button lamp will turn off.*Phone (413) 662-5328 on campus x5328 (Aaron) or (413) 662-5287 on campus x5287 (Ben)

~~;Q. I see CB on my display above one of the soft key buttons when calling someone and they don't answer. What does that do?~~Email:A. CB is short for Call Back. Pressing this when the party you are calling is busy will set a call back timer. When the party you attempted to call is off the phone, or idle, your phone will automatically call them for you. Your phone will also ring and indicate that it is the call back connection you requested. This function is only for internal callsmediaservices@mcla.edu

==Requests==Requests can be made directly with the office of Media Services or through the student affairs office’s [~~mailto~~https:~~seth~~//dynamicforms.~~bean@mcla~~ngwebsolutions.~~edu~~com/Submit/Page?~~Subject~~form=~~Web%20Telecom%20Question~~0835d890-b164-40e8-bb10-0bca84bbbded&~~body%20Text Any~~ page=466452&token=peF2Ii9bMSN9761OAkHt33d2EPJ7enrsaA-yiLqSfBM Non-Classroom Space Request Form]This form can also be found on the MCLA portal page.Be sure to list your AV requirements on this form. If you have questions ~~and requests~~about your specific needs for an event please contact us.Requests for event support should be made at least 2 weeks in advance. Please contact us if you have any questions regarding classroom technology or any of our other services. ==<div id="hours">Hours Of Operation - Media Services</div>== <center><table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > <tr> <td>Day</td><td>Open</td><td>Close</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Monday</td><td>8:00am</td><td>4:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Tuesday</td><td>8:00am</td><td>7:00pm</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Wednesday</td><td>8:00am</td><td>7:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Thursday</td><td>8:00am</td><td>7:00pm</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Friday</td><td>8:00am</td><td>7:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Saturday</td><td>9:00am</td><td>5:00pm</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Sunday</td><td>CLOSED</td><td>CLOSED</td> </tr> </table></center>

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