[[Image:Silliman.png|right]]
<div style==Step 1 "border: 1px solid #2D008E; padding: .7em; background-color:#00000; margin-top: 0;">[[File:Techhelplogo.png|left|100px]]<p><b>Tech Help is designed for students, faculty and staff to be able to find centralized information about our technology services at MCLA. It is your one-stop- Activate Your shop for MCLA technology news, instructions, guides, and answers. If you do not find what you are looking for, please contact the [[MCLA Account==Computer HelpDesk]] at (413)-662-5276 or [https://chat.socialintents.com/c/mclahelpdesk chat with us live!]</b></p>
Employees will need their 'A' numbers to start the account creation process. This 'A' number is also known as the Banner ID number which can be obtained from the Human Resources office. Phone: (413) 662-5596. Once this is obtained you can use this number to follow these steps for setup:
*1. Go to http://techhelp.mcla.edu/banner*2. Enter your ID in the <table cellspacing="MCLA ID (A#):" field (Ensure you include the A)*3. Enter your birth date (MMDDYY format) in the "PINstyle=" (If the DOB does not work, please call our administrative systems department at 413width:100%;background-662color:white;vertical-5295)align:top;color:#000">*4. You will then be asked to set a new PIN of your choice.<tr>*5<th colspan="2" style="color:#FFF;background:#0085CA;text-align:left;padding:0. Once your PIN has been setup, you will be logged in to the main menu2em 0.4em;font-size:110%;width:50%;height:28px;" valign="top">Quick Links*6. Click the 'Claim Your MCLA Account' link.</th>*7. Follow the account claim procedure, setting a password at the end which should be a combination of numbers as well as letters.*8. Confirm activation is complete by logging into http:/</portal.mcla.edu with your newly setup MCLA account then open your MCLA email.tr>
You do not have to be on campus to activate your account. The <tr><td>*[[MCLA ID and password is used for authentication purposes for services such as campus computer access, wireless network access and Account Setup|MCLA emailAccount Setup]]*[http://techhelp.mcla.edu/index. Get familiar with the user php/MCLA_Account_Management#manage Manage Your Account]*[[Policies and Forms Office 365| policiesOffice 365 Email Information]] that you must agree upon during this *[https://portal.mcla.edu MCLA account activation. You can refer back to them on our Portal]</td><td>*[[Network|Set up Wireless Access]]*[[Policies and Forms Guest Network Access| policy pageGuest Accounts]]*[https://techhelp.mcla.edu/banner Self-Service Banner]*[http://www.dell.com/MCLA/Config Laptop Program Ordering]*[[BlazerPrint]]</td></tr></table>
==Step 2 - Set up Voice Mail==</div>
*Set up your telephone and voice mail. Any requests relating to the MCLA telecom system should be directed to the Help Desk at 413-662-5276.
*A guide has been provided to help you set up your [[Voicemail_Setup|voicemail]] located in the [[Telecommunications]] section.
*By default, voicemail is sent directly to your college e<table cellspacing="3" style="width:100%;background-color:white;vertical-align:top;color:#000"><tr><th style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;" valign="top"> New User Guides</th><th style="color:#FFF;background:#0085CA;text-mailalign:left;padding:0.2em 0. 4em;font-size:110%;width:50%;height:28px;" valign="top"> About Us </th></tr><tr><td style="background:white; border:1px solid #CCC" valign="top"><p>If you would like are new to change this settingthe MCLA community or just want to get started with technology at MCLA, please contact review this step by step guide. </p> <ul> <li>[[Faculty and Staff - Getting Started]]</li> <li>[[Student - Getting Started]] </li> <li>[[Online Student - Getting Started]] </li> </ul></td><td " style="background:white; border:1px solid #CCC"> <p>MCLA has various departments associated with its technology services. In this section you can learn who we are and how we contribute to the Help Desktechnology services found at MCLA. </p> <ul> <li>[[MCLA Computer HelpDesk]]</li> <li>[https://www.mcla.edu/administration/administrative-offices/academic-technology/index.php Academic Technology]</li> <li>[[Administrative Systems]] <li>[[Computer Support Services]]</li> <li>[[Media Services]]</li> <li>[[Telecommunications]]
</ul></td></tr><tr><th style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;"> Help Resources</th><th style=Step 3 "color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font- Set up Your Computersize:110%;width:50%;height:28px;">Tech Help News Feed</th><tr><td style="background:white; border:1px solid #CCC" valign="top" rowspan="3"><p>Here you will be able to browse through the information populated on this site. The fully functional 'Search' (top left) can also be used to find the information you seek. </p> <ul> <li>[[Student Information System]] - (Banner)</li> <li>[[Office 365 | E-mail Communication]] - (Office 365) </li> <li>[[Computing Hardware and Software]]</li> <li>[[Network]]</li> <li>[[BlazerPrint | Printing and Copy Services]] <li>[[User ID and Password]]</li> <li>[[IT Policies and Procedures]]</li> <li>[[Technology Enhanced Facilities]]</li> <li>[[Canvas | Learning Management - Canvas]]</li> <li>[http://www.mcla.edu/library/ Library and Research]</li> <li>[[MCLAs Laptop Initiative| MCLA's Laptop Initiative]] - (Student Laptop Purchasing Information)</li> </ul>
*[[Computer Support Services | Computer Purchasing]] </td><td style="background:white; border:1px solid #CCC" valign="top"><center>-- Any new computer or computer related purchases for your department must go through [[Computer Support Services]]. [[Computer Support Services]] can be contacted by phone at (413)-662-5510.
*Computer Installs - Computer hardware or software installs are coordinated through the [[MCLA Computer HelpDesk]]. Please contact the [[MCLA Computer HelpDesk | HelpDesk]] at (413)-662-5276 for any requests. *Setup connection to the [[Connecting_to_BlazerNet|BlazerNet]] Wireless Network– The wireless network is available in various buildings on campus. For instructions on how to configure your laptop to access the [[Connecting_to_BlazerNet|BlazerNet]] wireless network see the[[Network | network section here]]. ==Step 4 - Getting Familiar with Technology== Many answers to frequently asked questions about the computer resources available at MCLA can be found on on this site. The following is a brief list of the technology services available to you as an MCLA employee. *[[Office 365 | MCLA Portal (Office 365)]] - MCLA has a single-sign on portal site that is integrated with Office 365. It is the gateway to email, calendaring, announcements and discussion areas. To access [[Office 365]] you must go through the account activation found on step one. The website to the portal is: *https:</td></portal.mcla.edu *[[Student Information System | Banner]] (Faculty Only) – Banner allows access to the student record system through the web. This includes access to class rosters and also includes the ability to e-mail your whole class. *[[Canvas]] (Faculty Only) – [[Canvas]] is an online course area available to faculty members. Course areas are set up by faculty request at the start of the semester. This request will also enroll students who have registered for the course. This is possible only if you have had Canvas training through the [[Academic Technology]] center, or if you've had prior experience with [[Canvas]]. *[[Technology Enhanced Facilities | Classroom Technology]] – To become familiar with classroom technology please visit the [[Technology Enhanced Facilities]] section. ==Step 5 - Using Technology in your Course (Faculty Only)== The MCLA [https:tr><//www.mcla.edu/administration/administrative-offices/academic-technology/index.php Academic Technology] Center is a resource to provide faculty development, consultation, and collaborative partnerships to support the use of technology in teaching and research initiatives at MCLA. Faculty members are encouraged to meet with the [http://www.mcla.edu/About_MCLA/admin/academic-technology/index Academic Technology] department. The [http://www.mcla.edu/About_MCLA/admin/academic-technology/index Academic Technology] department is located in Murdock Hall, second floor. They can also be reached by phone at 413-662-5506.table>
