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*Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You note that voicemails are automatically sent via email and also can find your ID number on be managed through the CBS ID sticker Teams client on the front of your Xerox Devicecomputer.* You can email [mailto:CBS-CustomerCare@Xerox.Com] and provide the same information as listed above* You can go to our website: https://www.cbs-gisx.com then click on support then service request see screen shots below