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How do I submit service requests? (Faculty/Staff)

1,079 bytes removed, 05:36, 14 February 2023
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*Click All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the Apple drop down menu located on the top left corner of your screen and select ‘System Preferences’*Select ‘Printers & Scanners’*In the list of printersevent you experience any malfunction with copiers, remove any current network printers you a service order should be placed with CBS directly. There are connected three ways to by selecting the printer and clicking the ‘-‘ symbol near the bottomsubmit a service order. *Once Call 1-800-842-0009. Please have you have removed all network printers from equipment ID or serial number available to give the list, download the following .dmg file from: **http://techhelp.mcla.edu/tools/installers/MacPrinterInstaller.dmg*Once downloaded, open customer care center along with a description of the MacPrinterInstaller.dmg fileproblem.*You will see the ‘MacPrinters’ icon appear on can find your desktop, double click ID number on this drive and open it.*Hold the control key down and click CBS ID sticker on MacPrinters file located within the MacPrinter drive. Select the ‘Open’ option on the menu that appearsfront of your Xerox Device.**You can email [[Imagemailto:Mac03CBS-CustomerCare@Xerox.png]]*Click ‘Open’ on the security dialog box (if shown)*Click on Apple script icon located in the dock**[[Image:Mac04Com CBS-CustomerCare@Xerox.pngCom]]*Enter your MCLA User name*Enter your password*Select the printer you would like to connect to from and provide the list of printers that appear. Once selected, click on ‘Install Printer’. same information as listed above**[[Image:Mac05.png]]*A confirmation about the printer you would like installed will display, click ‘Proceed’ You can go to continue with installation.*The new printer will now appear in the Printers & Scanner screen. Double chick on the printer to display the printer queue.*Click the ‘Printer’ menu option at the top and select ‘Print Test Page’*The ‘testprint’ job will indicate ‘Hold for Authentication’, click the ‘resume’ option which is specified by the following icontheir website:**[[Imagehttps:Mac06//www.png]]*You will be asked to enter your A number and passwordcbs-gisx. Click the option checkbox ‘Remember this password in my keychain’ and select ‘OK’*Confirm the test job has printed com then click on the printer.support then service request see screenshot below:

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