Difference between revisions of "MCLA Tech HelpDesk"

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[[Image:Helpdesk.jpg|right]]
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[[Image:HelpDeskStaff.png|right]]
  
 
==Description==
 
==Description==
  
The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
+
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
  
==Contacting the Computer HelpDesk==
+
Due to the COVID-19 pandemic, the Tech Help Desk must adhere to the new social distancing guidelines. Since the number of people in the Help Desk office must be minimized, we are no longer allowing walk-ins for people who need help with an issue. Anyone needing in-person assistance must book an appointment through the Help Desk Bookings page. Users are strongly encouraged to contact the Help Desk through our virtual services. Please contact us through phone, email, or Live Chat during our operating hours.
  
*Location: First Floor of Murdock Hall Room 112/113
+
==Contacting the Tech HelpDesk==
 +
 
 +
*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!
 
*Phone: (413)-662-5276
 
*Phone: (413)-662-5276
 
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
 
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
 +
*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
  
  
==<div id="hours">Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs</div>==
 
  
<center><table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
+
==<div id="hours">Hours Of Operation FALL NOV - DEC 2020 - HelpDesk</div>==
 +
 
 +
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
  
 
<tr>
 
<tr>
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<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday (Virtual)</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday (Virtual)</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday (Virtual)</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday Virtual)</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday (Virtual)</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
  
 
</tr>
 
</tr>
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday (Virtual)</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>
  
 
</tr>
 
</tr>
 +
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday (Virtual)</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
  
 
</tr>
 
</tr>
  
</table></center>
+
</table>
 
<br>
 
<br>
  
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*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  
 +
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
  
<!--
 
==<div id="hours">Hours Of Operation SUMMER  - HelpDesk and Computing Labs</div>==
 
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 
 
<tr>
 
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
 
 
</tr>
 
 
<tr BGCOLOR="#CCCCCC">
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 
 
</tr>
 
 
<tr BGCOLOR="#FFFFFF">
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 
 
</tr>
 
 
<tr BGCOLOR="#CCCCCC">
 
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 
 
</tr>
 
 
<tr BGCOLOR="#FFFFFF">
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 
 
</tr>
 
 
<tr BGCOLOR="#CCCCCC">
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
 
 
</tr>
 
 
<tr BGCOLOR="#FFFFFF">
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
 
</tr>
 
 
<tr BGCOLOR="#CCCCCC">
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
 
</tr>
 
</table>
 
 
*Hours maybe extended for certain summer programs.
 
-->
 
 
==Meet the Staff==
 
==Meet the Staff==
  
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<tr BGCOLOR="#FFFFFF">
+
<tr BGCOLOR="#CCCCCC">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 
</tr>
 
</tr>
<tr BGCOLOR="#CCCCCC">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>David Daniels</font></font></font></td>
 
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
+
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Justin Smith</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td>
 
</tr>
 
</tr>
<tr BGCOLOR="#FFFFFF">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Kevin Borosky</font></font></font></td>
 
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
 
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1></font>Calvin Shade</font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Wojcik</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1></font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lorenzo Cristofolini</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1></font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Scarlett Smith</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
</tr>
 +
 
<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>James Winer</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Jose Scharon</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
</tr>
 +
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Theodore Randall</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nickolas Johnson</font></font></font></td>
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
</tr>
 
<tr BGCOLOR="#FFFFFF">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Corinne Beauchemin</font></font></font></td>
 
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
</tr>
<tr BGCOLOR="#CCCCCC">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Danielle Morrissey</font></font></font></td>
 
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
</tr>
 
 
<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1></font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
</tr>
<tr BGCOLOR="#CCCCCC">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1></font></font></font></td>
 
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
</tr>
 
 
</table>
 
</table>
  
  
*Updated 03/18/2010
+
*Updated 10/6/2020
  
 
==Information about the Computer HelpDesk==
 
==Information about the Computer HelpDesk==

Latest revision as of 18:36, 30 November 2020

HelpDeskStaff.png

Description

The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Due to the COVID-19 pandemic, the Tech Help Desk must adhere to the new social distancing guidelines. Since the number of people in the Help Desk office must be minimized, we are no longer allowing walk-ins for people who need help with an issue. Anyone needing in-person assistance must book an appointment through the Help Desk Bookings page. Users are strongly encouraged to contact the Help Desk through our virtual services. Please contact us through phone, email, or Live Chat during our operating hours.

Contacting the Tech HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu
  • Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!


Hours Of Operation FALL NOV - DEC 2020 - HelpDesk

Day Open Close
Monday (Virtual) 8:00am 11:00pm
Tuesday (Virtual) 8:00am 11:00pm
Wednesday (Virtual) 8:00am 11:00pm
Thursday Virtual) 8:00am 11:00pm
Friday (Virtual) 8:00am 7:00pm
* Saturday (Virtual) 8:00am 6:00pm
* Sunday (Virtual) 8:00am 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.


Meet the Staff

Name Position
John Clark Help Desk Manager
Justin Smith Senior Help Desk Consultant
Alexander Wojcik Help Desk Consultant
Lorenzo Cristofolini Help Desk Consultant
Scarlett Smith Help Desk Consultant
Jose Scharon Help Desk Consultant
Nickolas Johnson Help Desk Consultant
Alexander Lytle Help Desk Consultant


  • Updated 10/6/2020

Information about the Computer HelpDesk