MCLA Tech HelpDesk

From TechHelp - MCLA's IT Help Center
Revision as of 15:26, 22 August 2011 by Helpdesk (talk | contribs)
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Description

The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.

Contacting the Computer HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu


Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 9:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.

Meet the Staff

Name Position
John Clark Help Desk Manager
David Daniels Consultant
Kevin Borosky Consultant
Calvin Shade Consultant
Sean Snead Consultant
Alex Bruso Consultant
Christopher J. Tifft Consultant
Theodore Randall Lab Monitor
Corinne Beauchemin Lab Monitor
Danielle Morrissey Lab Monitor
Steven Carpenter Lab Monitor
Chelsey Proctor Lab Monitor
Katie Parr Lab Monitor
Amanda L. Reagan Lab Monitor


  • Updated 12/03/2010

Information about the Computer HelpDesk