MCLA Computer HelpDesk

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The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.

Contacting the Computer HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113
  • Phone: (413)-662-5276
  • E-mail:

Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 9:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm

  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.

Hours Of Operation SUMMER - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 10:00pm
Tuesday 8:00am 10:00pm
Wednesday 8:00am 10:00pm
Thursday 8:00am 10:00pm
Friday 8:00am 5:00pm
  • Hours maybe extended for certain summer programs.

Meet the Staff

Name Position
John Clark Help Desk Manager
Isaiah Butler Senior Help Desk Consultant
Roger Simpson Help Desk Consultant
Matthew Meczywor Help Desk Consultant
Nathan Carter Help Desk Consultant
Kimlee Domanico Help Desk Consultant
Juan Andujar Help Desk Consultant
Richard Chiu Help Desk Consultant
Chelsey Proctor Lab Monitor
Johanna Young Lab Monitor
Steven Carpenter Lab Monitor
Bradley Gradneigo Lab Monitor
Alexandra Fowler Lab Monitor
Andrew Nelson Lab Monitor
Colby Harvish Lab Monitor

  • Updated 1/19/2014

Information about the Computer HelpDesk