[[Image:HelpDeskStaff.png|right]]== Connecting to BlazerNet==
==Description==Each user is allowed to have up to seven registered devices on the BlazerNet network.
The Tech Help Desk that is located on the first floor of Murdock HallFor a '''wired connection''', provides technical support for connect your device to the campus community. In addition, it is also network port in your dorm room using a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] programstandard Ethernet cable. It is always Ensure you plug into the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides bottom jack on the support and maintenance for wall plate which is usually the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]active port.(Student dorm locations only)
Due to the COVID-19 pandemicFor a '''wireless connection''', the Tech Help Desk must adhere select and connect to '''BlazerNet''' from the new social distancing guidelines. Since the number list of people in the Help Desk office must be minimized, we are no longer allowing walk-ins for people who need help with an issue. Anyone needing wireless networks in-person assistance must book an appointment through the Help Desk Bookings page. Users are strongly encouraged to contact the Help Desk through our virtual services. Please contact us through phone, email, or Live Chat during our your operating hourssystem.
==Contacting the Tech HelpDesk==[[Image:connectsumnet_bn.png]]
*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!*Phone: (413)-662-5276*E-mail: [mailto:helpdesk@mclaWhen attempting to browse the web, you will be redirected to the BlazerNet registration page.edu helpdesk@mcla.edu]*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website link which says '''Please click here to connect to chat with us!BlazerNet'''
[[Image:reg1_bn.png]]
==<div id="hours">Hours Of Operation Fall 2021 - HelpDesk</div>== Enter your '''A# ('''WITHOUT @mcla.edu''') and password''' and click the '''Login button''' in order to continue the registration process.
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >[[Image:reg2.png]]
<tr>To continue you must agree to the MCLA Electronic Communications Policy by clicking the '''I agree to the acceptable use policy''' check-box and clicking '''Complete Registration''' .
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>[[Image:reg3.png]]
</tr>The registration process should begin. You will see a progress bar.
<tr BGCOLOR="#CCCCCC">[[Image:reg4.png]]
<td><font face="verdanaAfter this process,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> </table><br> *In the event of a one-day holiday, such as Patriot's Day, we will registration should be open 12:00pm - 11:00pm *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. *For hours marked with " * ", only the virtual services (phone, email completed and Live Chat) will be available. Appointments will not you should be available because able to browse the office will be closed during these timesweb normally. ==Meet the Staff== <table CELLSPACING=0 CELLPADDING=3 WIDTH="400" > <tr><td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td> <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td></tr> <tr BGCOLOR="#CCCCCC"><td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td></tr> <tr BGCOLOR="#FFFFFF"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Justin Smith</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td></tr> <tr BGCOLOR="#CCCCCC"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Nickolas Johnson</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> <tr BGCOLOR="#FFFFFF"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> </table> *Updated 2/3/2021 ==Information about the Computer HelpDesk== *[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]*[[Computer Helpdesk Services for Students | Service Policy]]*[[Student Laptop Repair Procedure]]
