==Description==If you are using Mac OS, please refer [[MCLA_Remote_Access_(MacOS)| to these instructions instead]].
The Tech Help Desk that is located on =='''Description'''==For various reasons pertaining to security, certain services within the first floor of Murdock Hall, provides technical support for MCLA network are protected from direct access to the campus communityInternet. In addition, it is also Access to these resources from other networks requires special software to provide a full service repair center for all Dell laptops that were purchased through [http://wwwsecure “tunnel” from your computer.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, facultyemploys an SSL VPN to provide this function and this document explains how to access, install and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance use this tool for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]Windows based machines.
==Contacting the Tech HelpDesk'''Download and Install Sophos Connect Client'''==
*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp1.mclaBefore you start, ensure you do not have the outdated "Sophos SSL VPN" client installed.edu/bookings here]!If you do, please follow these steps to uninstall:*Phone: (413)-662-5276*E-mail: [mailto:helpdesk@mclaa.edu helpdesk@mclaSelect Start , then select '''Settings > Apps > Apps & features'''.edu]*Live Chat: Click *b. Select the the blue message icon 'Sophos SSL VPN' application in the bottom-right corner of the Tech Help website to chat with us!list and then select '''Uninstall'''.
*2. Login to https://mclautm.mcla.edu VPN Portal using your A number (without @mcla.edu) and password.[https://techhelp.mcla.edu/index.php/Setup_Microsoft_Authenticator_App_for_MCLA_VPN_Access Remember to append the One-Time-Password (OTP) at the end of your password].
*3. Click the "Remote Access" Tab
*4.. Click the download button next to the description "'''Click here to download the Sophos Connect client software.'''" . You'll be asked to fill out a form that authorizes you to download the installer.
*5. Open the installer once downloaded and complete the client installation.
*6. Return back to the https://mclautm.mcla.edu VPN Portal and select the "Remote Access" tab again.
*6. Click the download button next to the description "'''Click here to download the configuration file to set up SSL VPN with Sophos Connect.'''" '''Download''' and '''Save''' the .opvn file.
*7. Open the Sophos Connect software, click the ''''Import Connection'''' option
*8. Navigate to the .opvn file that you saved, select it and click ''''Open''''. This will import the VPN server connection information.
=='''Connect to the VPN using Sophos Connect Client'''==
==<div id="hours">Hours Of Operation Spring 2022 - HelpDesk</div>== <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > <tr> <td><b><font face="verdana,arial"><font color="#666666"><font size=-*1>Day</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>. Open</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> </table><br>the Sophos Connect software by either selecting it in your start menu or system tray*In 2. Confirm that the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm mclautm.mcla.edu' server connection is selected then click 'Connect'*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed3. *For hours marked with " * ", only the virtual services (phone, email Type in your A number and Live Chat) will be availablepassword. Appointments will not be available because the office will be closed during these times. ==Meet the Staff== <table CELLSPACING=0 CELLPADDING=3 WIDTH="400" > <tr><td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name<[https:/u></font><techhelp.mcla.edu/font><index.php/font></b></td> <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td></tr> <tr BGCOLOR="#FFFFFF"><td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td></tr> <tr BGCOLOR="#CCCCCC"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> <tr BGCOLOR="#FFFFFF"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> <tr BGCOLOR="#CCCCCC"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Wilczak</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> </table> Setup_Microsoft_Authenticator_App_for_MCLA_VPN_Access MFA code may be required].*Updated 5/27/2022 ==Information about 4. Connection status will show a green click mark when successfully connected to the Computer HelpDesk== *[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]*[[Computer Helpdesk Services for Students | Service Policy]]*[[Student Laptop Repair Procedure]]VPN
