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==MCLA's Laptop Initiative==
==Description==MCLA recommends that all students have a laptop computer. The benefits are immense. Your laptop will provide you with more freedom to work on assignments and access the Internet from various buildings and even open spaces on MCLA's campus.
The Tech Help Desk that is located Increasingly our faculty are providing class materials on -line and the first floor of Murdock Hall, provides technical support campus now offers end to end wireless access for the campus communityyour convenience as a student. In addition, it is also a full service repair center when you go home for all Dell laptops that were purchased through [http://www.mcla.edu/breaks you can easily take your laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]you.
==Contacting the Tech HelpDeskOrder Site is being prepared for Fall 2023 - Check Back Later==
*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!*Phone: (413)-662-5276*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!=='''Software Recommendations For All Students'''==
Each MCLA student is required to install the following software which is provided to each MCLA student FREE of charge.
[[Image:microsoft-office.jpg]] Microsoft Office ([[Install Office 365 ProPlus |Click here for instructions]])<br>
==<div id="hours">Hours Of Operation Summer - HelpDesk</div>== Students are encouraged to have antivirus software installed on their laptop. MCLA provides free Sophos Antivirus licenses to students.
[[Image:Sophos2.PNG]] ([[Install Sophos Antivirus |Click here for instructions]])<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" br>
<tr>=='''Hardware Requirements For All Students'''==
<td><b><font face="verdana,arial"><font color="#666666"><font size=It is recommended that each MCLA student has a laptop. For those who choose not to purchase a program laptop and are bringing in a non-1>Day</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=program laptop -1>Open</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>it is important to ensure it meets MCLA's minimum hardware requirements.
</tr>*[[Laptop Minimum Hardware Requirements]]
==<b>Why Purchase a Program Laptop?<tr BGCOLOR/b>=="#CCCCCC">
*<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</fontb>Discounted Price</font></font></tdb><td><font face="verdanaMassachusetts College of Liberal Arts has worked to secure a discounted price with Dell which is very competitive in comparison to similar business-class models that include similar software,arial">warranty coverage and services.<font color="#666666"><font size=-1>9:00am</fontbr>*</font></fontb>Meets all required specifications</tdb><td><font face="verdanaThe program laptop is specifically setup for the needs of a typical MCLA student with full support facilitated through the college. There are also options to upgrade the laptop's processor,arial">memory and hard drive.<font color="#666666"><font size=-1>9:00pm</font></font></font></tdbr>
*<b>On Campus Support</trb>While in attendance at MCLA, there will be no need to arrange any repair through Dell directly. The Computer Help Desk provides full support for software and hardware and will coordinate with Dell if need be. This is a service that is only provided for program laptops. The following shows a comparison of the services we can offer to students who own a program laptop rather then a non-program laptop:
<tr BGCOLORTABLE border="#FFFFFF"1><TR> <TD></TD> <TD bgcolor=lightblue>Program Laptop</TD> <TD bgcolor=lightblue>Non-Program Laptop</TD></TR><TR> <TD bgcolor=lightblue>Virus Removal Services</TD> <TD bgcolor=lightgreen>Yes, we can even restore them to their factory state - no charge.</TD> <TD bgcolor=yellow>Limited to viruses that can be removed by standard tools, no operating system reinstalls</TD></TR><TR> <TD bgcolor=lightblue>Hardware Repair Services</TD> <TD bgcolor=lightgreen>Yes, usually 24/48 hours turn around - No charge if warranty is active. Limited to 1 accidental damage claim per year</TD> <TD bgcolor=red>No, user will need to seek outside repair service that can sometimes take weeks and be very expensive</TD></TR><TR> <TD bgcolor=lightblue>Loaner Laptops</TD> <TD bgcolor=lightgreen>Yes, loaners are provided upon request when laptop is in for service</TD> <TD bgcolor=red>No loaner service is available</TD></TR><TR> <TD bgcolor=lightblue>Software Support</TD> <TD bgcolor=lightgreen>Yes</TD> <TD bgcolor=yellow>Limited to core supported software only, no operating system reinstalls</TD></TR><TR> <TD bgcolor=lightblue>Internet Services</TD> <TD bgcolor=lightgreen>Yes</TD> <TD bgcolor=lightgreen>Yes, as long as laptop meets minimum requirements</TD></TR></TABLE>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
</tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></tdbr>*<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></fontb>Loaner Laptops</tdb><td><font face="verdana,arial"><font color="#666666"><font size=Students who have program laptops will be offered a loaner laptop for the time their laptop is being repaired. This service is not provided to those students with non-1>9:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> </tr> </table>program laptop.
<br>
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>==
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
<tr>
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
</tr>
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
</tr>
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
</tr>
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
</tr>
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
</tr>
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
</tr>
*<tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</fontb>4 Years Accidental Damage Service</font></font></tdb><td><font face="verdanaAccidental Damage Service will repair your system if it is damaged by an accident not otherwise covered by the Limited Hardware Warranty,arial"><font color="#666666"><font size=-1>12including:00pm</font></font></font></td><td><font face="verdanaElectrical surges and screen breaks, Liquid spills, Accidental drops and falls. Service excludes theft,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdanaloss,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td><td><font face="verdanaand damage due to fire,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td><td><font face="verdanaflood or other acts of nature,arial"><font color="#666666"><font size=-or intentional damage. Customer may be required to return unit to Dell. Limit of 1>11:00pm</font></font></font></td> </tr> </table>qualified incident per contract year.
<br>
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. ==Meet the Staff== <table CELLSPACING=0 CELLPADDING=3 WIDTH="400" > <tr><td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td> <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td></tr> <tr BGCOLOR="#FFFFFF"><td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td></tr> <tr BGCOLOR="#CCCCCC"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> <tr BGCOLOR="#FFFFFF"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Emerson Arthur</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> <tr BGCOLOR="#CCCCCC"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Viral Shaw</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> </table> *Updated 5/27/2022 ==Information about the Computer HelpDeskRelated Topics==
*[[Helpdesk Positions and Job Responsibilities - Student Employment OpportunitiesLaptop Minimum Hardware Requirements]]*[[Computer Helpdesk Services for Students | Service Policy]]*[[Student Laptop Repair ProcedureE-Academy]]
