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MCLA Tech HelpDesk

5,145 bytes added, 20:33, 13 September 2023

→‎Meet the Staff

~~[[Image:wireless_image.gif|right]]~~

~~==MCLA's Laptop Initiative==~~

MCLA recommends that all students have a laptop computer. The benefits are immense. Your laptop will provide you with more freedom to work on assignments and access the Internet from various buildings and even open spaces on MCLA's campus. ==Description==

~~Increasingly our faculty are providing class materials~~ The Tech Help Desk that is located on~~-line and~~ the first floor of Murdock Hall, provides technical support for the campus ~~now offers end to end wireless access for your convenience as a student~~community. In addition, ~~when you go home~~ it is also a full service repair center for ~~breaks you can easily take your~~ all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with ~~you~~any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].

==~~Order Site is being prepared for Fall 2023 - Check Back Later~~Contacting the Tech HelpDesk==

~~=='''Software Recommendations For All Students'''==~~*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!*Phone: (413)-662-5276*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!

~~Each MCLA student is required to install the following software which is provided to each MCLA student FREE of charge.~~

~~[[Image:microsoft-office.jpg]] Microsoft Office ([[Install Office 365 ProPlus |Click here for instructions]]) ~~

~~Students are encouraged to have antivirus software installed on their laptop. MCLA provides free Sophos Antivirus licenses to students.~~ ==<div id="hours">Hours Of Operation Summer - HelpDesk</div>==

~~[[Image:Sophos2.PNG]] ([[Install Sophos Antivirus |Click here for instructions]])~~<brtable CELLSPACING=0 CELLPADDING=5 WIDTH="500" >

~~=='''Hardware Requirements For All Students'''==~~<tr>

~~It is recommended that each MCLA student has a laptop. For those who choose not to purchase a program laptop and are bringing in a non~~<td>Day</td><td>Open</td><td>Close</td>

*[[Laptop Minimum Hardware Requirements]]</tr>

<tr BGCOLOR=~~=<b~~"#CCCCCC">~~Why Purchase a Program Laptop?==~~

*<btd>Monday~~Discounted Price~~</bfont></td>~~Massachusetts College of Liberal Arts has worked to secure a discounted price with Dell which is very competitive in comparison to similar business~~<td>9:00am</td><td>9:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Tuesday</td><td>9:00am</td><td>9:00pm</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Wednesday</td><td>9:00am</td><td>9:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Thursday</td><td>9:00am</td><td>9:00pm</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Friday</td><td>9:00am</td><td>5:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Saturday</td><td>CLOSED</td><td>CLOSED</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Sunday</td><td>CLOSED</td><td>CLOSED</td> </tr> </table>

*~~Meets all required specifications~~In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm ~~The program laptop is specifically setup for~~ *In the ~~needs~~ event of a ~~typical MCLA student with full support facilitated through~~ long holiday such as Thanksgiving and Christmas, the ~~college~~labs/helpdesk will be closed. ~~There are also options to upgrade~~ *For hours marked with " * ", only the ~~laptop's processor~~virtual services (phone, ~~memory~~ email and ~~hard drive~~Live Chat) will be available.Appointments will not be available because the office will be closed during these times. ==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>== <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > <tr> <td>Day</td><td>Open</td><td>Close</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Monday</td><td>8:00am</td><td>11:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Tuesday</td><td>8:00am</td><td>11:00pm</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Wednesday</td><td>8:00am</td><td>11:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Thursday</td><td>8:00am</td><td>11:00pm</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Friday</td><td>8:00am</td><td>7:00pm</td> </tr> <tr BGCOLOR="#FFFFFF"> <td>Saturday</td><td>12:00pm</td><td>6:00pm</td> </tr> <tr BGCOLOR="#CCCCCC"> <td>Sunday</td><td>12:00pm</td><td>11:00pm</td> </tr> </table>

*~~On Campus SupportWhile in attendance at MCLA~~In the event of a one-day holiday, such as Patriot's Day, ~~there~~ we will be no need to arrange any repair through Dell directly. The Computer Help Desk provides full support for software and hardware and will coordinate with Dell if need be. This is a service that is only provided for program laptops. The following shows a comparison of the services we can offer to students who own a program laptop rather then a nonopen 12:00pm -~~program laptop~~11:00pm

~~<TABLE border=1><TR>~~ ~~<TD></TD>~~ ~~<TD bgcolor=lightblue>Program Laptop</TD>~~ ~~<TD bgcolor=lightblue>Non-Program Laptop</TD></TR><TR>~~ ~~<TD bgcolor=lightblue>Virus Removal Services</TD>~~ ~~<TD bgcolor=lightgreen>Yes~~*In the event of a long holiday such as Thanksgiving and Christmas, ~~we can even restore them to their factory state - no charge.<~~the labs/~~TD>~~ ~~<TD bgcolor=yellow>Limited to viruses that can~~ helpdesk will be ~~removed by standard tools, no operating system reinstalls</TD></TR><TR>~~ ~~<TD bgcolor=lightblue>Hardware Repair Services</TD>~~ ~~<TD bgcolor=lightgreen>Yes, usually 24/48 hours turn around - No charge if warranty is active~~closed. ~~Limited to 1 accidental damage claim per year</TD>~~ ~~<TD bgcolor=red>No, user will need to seek outside repair service that can sometimes take weeks and be very expensive</TD></TR><TR>~~ ~~<TD bgcolor=lightblue>Loaner Laptops</TD>~~ ~~<TD bgcolor=lightgreen>Yes, loaners are provided upon request when laptop is in for service</TD>~~ ~~<TD bgcolor=red>No loaner service is available</TD></TR><TR>~~ ~~<TD bgcolor=lightblue>Software Support</TD>~~ ~~<TD bgcolor=lightgreen>Yes</TD>~~ ~~<TD bgcolor=yellow>Limited to core supported software only, no operating system reinstalls</TD></TR><TR>~~ ~~<TD bgcolor=lightblue>Internet Services</TD>~~ ~~<TD bgcolor=lightgreen>Yes</TD>~~ ~~<TD bgcolor=lightgreen>Yes, as long as laptop meets minimum requirements</TD></TR></TABLE>~~

*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.

==Meet the Staff== <table CELLSPACING=0 CELLPADDING=3 WIDTH="400" > <tr><td>Name<br/b></td>*<td>~~Loaner Laptops~~Position</td></tr> <tr BGCOLOR="#FFFFFF"><td>John Clark</td><td>Help Desk Manager</td></tr> <tr BGCOLOR="#CCCCCC"><td>Marko Iwasiwka</td> <td>Help Desk Consultant</td></tr> <tr BGCOLOR="#FFFFFF"><td>Emerson Arthur</td> <td>Help Desk Consultant</td></tr> <tr BGCOLOR="#CCCCCC"><td>Viral Shaw</td> <td>Help Desk Consultant</td></tr> <tr BGCOLOR="#FFFFFF"><td>Hussien Tannira</td> <td>Help Desk Consultant</td>~~Students who have program laptops will be offered a loaner laptop for the time their laptop is being repaired. This service is not provided to those students with non~~</tr> <tr BGCOLOR="#CCCCCC"><td>Cordelia Moran</td> <td>Help Desk Consultant</td></tr> <tr BGCOLOR="#FFFFFF"><td>Darian Moorhead</td> <td>Help Desk Consultant</td><br/tr> </table>

*~~4 Years Accidental Damage Service<~~Updated 5/b>Accidental Damage Service will repair your system if it is damaged by an accident not otherwise covered by the Limited Hardware Warranty, including: Electrical surges and screen breaks, Liquid spills, Accidental drops and falls. Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year.~~ ~~27/2022

==~~Related Topics~~Information about the Computer HelpDesk==

*[[~~Laptop Minimum Hardware Requirements~~Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]*[[Computer Helpdesk Services for Students | Service Policy]]*[[~~E-Academy~~Student Laptop Repair Procedure]]

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