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How do I submit service requests? (Faculty/Staff)

382 bytes removed, 05:38, 14 February 2023
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To manually install an MCLA printer on macOS SierraAll BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, these steps may a service order should be followed:placed with CBS directly. There are three ways to submit a service order.
Open System Preferences *Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.* You can email [mailto:CBS-CustomerCare@Xerox.Com CBS-CustomerCare@Xerox.Com] and provide the same information as listed above* You can go to their website: https://www.cbs-gisx.com then click on '''Printers & Scanners'''support then service request - see screenshot below:
[[ImageFile:macmanual1.png]] Click the '''+''' button to open the Add dialogue box [[Image:macmanual2.png]] Once in the Add dialogue, control click or right click in the toolbar area and click '''Customize Toolbar...''' [[Image:macmanual3.png]] Click and drag the '''Advanced''' icon into the toolbar and click '''Done'''.  [[Image:macmanual4.png]] Click the '''Advanced''' icon in the toolbar. You can now configure the printer you wish to install.  '''Type''' should be '''Windows printer via spoolss''' '''URL''' should be '''smb://printing2/''' followed by the name of the printer. Some examples are: smb://printing2/Murdock-Lab-Hallway  smb://printing2/Freel_1st_Floor_Circulation  smb://printing2/Freel-SecondFloor smb://printing2/CSI_120_Laser smb://printing2/CSI_218_Laser smb://printing2/CSI_316_Laser smb://printing2/CSI_308_Laser   '''Name''' should be the name of the printer. '''Use''' should be '''Generic PostScript Printer''' Once finished, click '''Add'''.  [[Image:macmanual5Orderservice.png|500px]]
Retrieved from "https://techhelp.mcla.edu/index.php/Special:MobileDiff/6123...7355"

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