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How do I submit service requests? (Faculty/Staff)

339 bytes removed, 05:36, 14 February 2023
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== Connect Network Drive in Mac OS X ==With Finder openAll BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, select '''Go''' from the menu bar and click '''Connect a service order should be placed with CBS directly. There are three ways to Server…''' from the dropdown menusubmit a service order.
[[Image:Treehouse1*Call 1-800-842-0009.png]] In the Connect Please have you equipment ID or serial number available to Server window, enter in give the URL for customer care center along with a description of the desired network drive. For homeshare this would be '''smb://homeshare/users$/A########''' and click Connect.  [[Image:Treehouse2problem.png]] Enter You can find your A# and password as credentials for ID number on the networked drive in CBS ID sticker on the Name and Password fields. Ensure that '''Remember this password''' in my keychain is checkedfront of your Xerox Device. Click Connect.  * You can email [[Imagemailto:Treehouse3CBS-CustomerCare@Xerox.pngCom CBS-CustomerCare@Xerox.Com]]and provide the same information as listed above== Set Network Drive * You can go to Connect at Logon ==From the Apple Menu in the menu bar, select '''System Preferences'''. [[Imagetheir website:Treehouse4.png]] From System Preferences click '''Users & Accounts'''.  [[Imagehttps:Treehouse5.png]]  From Users & Accounts, ensure that '''Login Items''' is the selected tab. Click the '''+''' button//www.  [[Image:Treehouse6cbs-gisx.png]] Ensure the desired directory is selected and com then click '''Add'''. This will ensure that the drive is mapped upon each logon.   [[Imageon support then service request see screenshot below:Treehouse7.png]]

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