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How do I submit service requests? (Faculty/Staff)

4,590 bytes removed, 05:36, 14 February 2023
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==Media Services==Media Services, as part of Computer Support Services, provides All BlazerPrint Copiers are covered under a number of AV related services to all members of the MCLA communityservice contract with Connecticut Business Systems (CBS).<!-- Media Services, located on If the second floor of Murdock Hallevent you experience any malfunction with copiers, provides technical support and setups of [[Technology Enhanced Facilities | instructional technology]] and audio visual equipment campus widea service order should be placed with CBS directly. We schedule and deliver classroom AV equipment and There are responsible for sound reinforcement and other media activities at academic, student and administrative functions. Media Services also coordinates activities related three ways to satellite and PolyCom [[Video Conferencing| video conference]] systems, off-air television recording and maintains the faculty [[Media Center | Multimedia Development Lab ]](digital imaging, digital audio and video editing, CD and DVD production)submit a service order. -->
==Services==* Support for classroom AV technology* Online learning support* Live event support* Video conference support* Equipment loan: Laptops, digital cameras, digital audio recorders, projectors and screens.* Video and audio recording and editing* [[LargeCall 1-Format Printing]]* [[Yodeck]] 800- Electronic signage maintenance and administration* [[Philo]] 842- Online TV Streaming Services* DVD/CD duplication* [[Lecture Recording]] ==Staff==Aaron Bieniek, Media Services Manager, Audio Visual Equipment Technician II* Murdock room 114 * x5328 * A0009.Bieniek@mcla.edu  Tyler Shaw, Audio Visual Equipment Technician* Murdock room 114 * x5287 * tyler.shaw@mcla.edu ==Contacting Media Services==The Media Services office is located in Murdock Hall room 114 *Phone (413) 662-5328 on campus x5328 Please have you equipment ID or (413) 662-5287 on campus x5287  Email: mediaservices@mcla.edu ==Requests==Requests can be made directly serial number available to give the customer care center along with the office a description of Media Services or through the student affairs office’s [https://nextgensso.com/sp/startSSO.ping?PartnerIdpId=http://sts.mcla.edu/adfs/services/trust&TargetResource=https%3a%2f%2fdynamicforms.ngwebsolutionsproblem.com%2fSubmit%2fStart%2f5d048d55-e9b0-441c-a1e1-2257baa5b180 Non-Classroom Space Request Form]This form You can also be found find your ID number on the MCLA portal page.Be sure to list your AV requirements CBS ID sticker on this form. If you have questions about the front of your specific needs for an event please contact us. Requests for event support should be made at least 2 weeks in advanceXerox DevicePlease contact us if you have any questions regarding classroom technology or any of our other services.==<div id="hours">Hours Of Operation - Media Services</div>==  <center><table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > <tr> <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8* You can email [mailto:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=CBS-1>4:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=CustomerCare@Xerox.Com CBS-1>Tuesday</font></font></font></td>CustomerCare@Xerox.Com] and provide the same information as listed above<td><font face="verdana,arial"><font color="#666666"><font size=-1>8* You can go to their website:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9https:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=www.cbs-1>Wednesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9gisx.com then click on support then service request see screenshot below:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>variable</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>variable</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> </tr> </table></center> <!-- ==Resources== * [[Philo]] - Online TV Streaming Services* [[Large-Format Printing]] -->

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