Difference between revisions of "Microsoft Teams Telephony"

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(Using the Microsoft Teams Client (Windows or Mac OS))
 
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MCLA will be replacing its telephone system with Microsoft Teams.  This enables users to make  or receive through the following options:
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[[File:OIP.jpg|200px|right]]
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MCLA will be replacing its telephone system with Microsoft Teams.  This enables users to make  or receive through the following options:  
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*A Teams-enabled physical desk phone installed in your office.
 
*A Teams-enabled physical desk phone installed in your office.
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Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:
 
Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:
 
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[[File:Vvx400_.jpg|frameless|left|100px]]
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[[File:Vvx400_.jpg|left|100px]]
PolyCom VVX 250 (Single Line Phones)
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'''PolyCom VVX 250 (Single Line Phones)'''
*[https://docs.poly.com/bundle/vvx-ip-ug-current/page/vvx-250-hardware.html Overview of Button Layout]
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*[[Overview of Button Layout]]
*[https://www.poly.com/content/dam/www/products/support/voice/vvx-business-ip-phones/user/vvx-250-350-450-quick-tips-en.pdf Quick Start Guide]
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*[[How to Sign In - VVX 250]]
*[ How to Sign In]
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*[[Access Voicemail - VVX 250]]
*[ Voicemail Setup]
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*[[Call Forwarding - VVX 250]]
 
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[[File:Ccx400b.jpg|frameless|left|100px]] PolyCom CCX 400 (Multi Line Phone)
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[[File:Ccx400b.jpg|left|100px]] '''PolyCom CCX 400 (Multi Line Phone)'''
 
*[https://docs.poly.com/bundle/ccx-teams-ug-current/page/poly-ccx-400-business-media-phones-hardware.html Overview of Button Layout]
 
*[https://docs.poly.com/bundle/ccx-teams-ug-current/page/poly-ccx-400-business-media-phones-hardware.html Overview of Button Layout]
*[https://www.poly.com/content/dam/www/products/support/voice/ccx/archive/ccx-teams-6-2-21-ug.pdf User Guide]
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*[https://kaas.hpcloud.hp.com/pdf-public/pdf_9136933_en-US-1.pdf Quick Start Guide ]
*[ How to Sign In]
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*[[How to Sign In - CCX 400]]
*[ Voicemail Setup]
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*[[Access Voicemail - CCX 400]]
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*[[Call Forwarding - CCX 400]]
  
 
==Using the Microsoft Teams Client (Windows or Mac OS)==
 
==Using the Microsoft Teams Client (Windows or Mac OS)==
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*[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Configure Microsoft Teams Call and Voicemail Settings]
 
*[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Configure Microsoft Teams Call and Voicemail Settings]
 
*[https://support.microsoft.com/en-us/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e#ID0EDD=In_classic_Teams Setup Call Forwarding in Microsoft Teams] | [https://www.youtube.com/watch?v=xIyEuDAaTUM&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=11 Video Walkthrough]
 
*[https://support.microsoft.com/en-us/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e#ID0EDD=In_classic_Teams Setup Call Forwarding in Microsoft Teams] | [https://www.youtube.com/watch?v=xIyEuDAaTUM&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=11 Video Walkthrough]
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*[https://www.youtube.com/watch?v=NSBvXHAvapU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=5 How to Merge Calls]
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*[https://support.microsoft.com/en-us/office/change-your-status-in-microsoft-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e#ID0EBBD=DesktopSet Teams Status] "Do not disturb" will silence incoming calls
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*[https://support.microsoft.com/en-us/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8 Setup Call Delegates]
  
 
==Using the Microsoft Teams Mobile App==
 
==Using the Microsoft Teams Mobile App==
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*[[How to Sign-In Mobile App]]
 
*[[How to Sign-In Mobile App]]
 
*[https://www.youtube.com/watch?v=ZTKyrnGgeOU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=6 Transfer Calls between Phone and Desktop]
 
*[https://www.youtube.com/watch?v=ZTKyrnGgeOU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=6 Transfer Calls between Phone and Desktop]
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==Frequently Asked Questions==
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*[https://support.microsoft.com/en-us/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8 How do I set other users to be able to pick up my line?]
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*[[How do I record my voicemail greeting?]]
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*[[Why did my phone automatically sign me out?]]

Latest revision as of 21:52, 3 May 2024

OIP.jpg

MCLA will be replacing its telephone system with Microsoft Teams. This enables users to make or receive through the following options:


  • A Teams-enabled physical desk phone installed in your office.
  • Through your computer using the Microsoft Teams client software.
  • Through your cell phone using the Microsoft Teams app.

Using a Microsoft Teams Desk Phone

Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:


Vvx400 .jpg

PolyCom VVX 250 (Single Line Phones)


Ccx400b.jpg

PolyCom CCX 400 (Multi Line Phone)

Using the Microsoft Teams Client (Windows or Mac OS)

Using the Microsoft Teams Mobile App

Frequently Asked Questions