To Reset a Lost MCLA Account Password using Microsoft's Self-Service Password Reset Tool: *1. Go Link to https://passwordreset.microsoftonline.com*2. Type your '''A number with @mcla.edu''' at the end of it (Example: A10001000@mcla.edu)*3. '''Complete two''' of the verification methods listed Dynamic Forms on the left (Phone Call, SMS Text, Security Questions or Alternate Email).*4. Enter new password. ---- To Reset a Lost MCLA Account Password through Banner: *1. Go to http://techhelp.mcla.edu/banner*2. Login using your Self Service Banner account ([[Logging into Self-Service Banner for the first time|Banner Login Instructions]])*3. Click the ''''Lost Your MCLA Account Password?'''' link located on the main menu of Banner.*4. Use the temporary password that is generated to login to https://portal.mcla.edu*4. Set a new password which should be a combination of numbers as well as letters. You should also include a special character (!,$,@,etc.)*5. Confirm the password has been reset by logging into http:/Portal 8/portal.mcla.edu with your reset MCLA password.21
