Voicemail FAQs
Revision as of 16:28, 11 December 2015 by en>A30089656 (→New Voicemail System Instructions)
Contents
Tips to troubleshoot issues with new Voice mail system
- Q. Message Waiting Lamp ON but the system says “no new messages”.
- A. There may be a message archived or saved, but not listened to. Occasionally there is a glitch where the lamp does not align with the messages - Contact HelpDesk to verify settings are correct in the Voicemail system.
- Q. The new system asked for a password, but I don’t have one in the old system
- A. Use the default 0000
- Q. My voice mail won’t pick up or says “mailbox not setup”.
- A.
- Check that your voice mail box is setup by going into voicemail 5101, press 7 user options, 1 personal options, 3 greetings.
- Ensure your phone is setup to go to voice mail by picking up your extension handset, dialing *3, 5101, wait for a tone, then hang up.
- Q. I previously signed up for vmail messages to go to my MCLA email only, but now my Message Waiting Lamp comes on and messages are in my vmail box.
- A. Call HelpDesk x5276 and the settings to forward to email will be repaired.
- Q. I'm listening to a long message in my inbox; how do I skip to the end?
- A. Pressing "3" while listening to a message will skip to the menu at the end of a message.
New Voicemail System Instructions
- Access voicemail from your personal desk/extension#:
- Dial 5101, type in security code (default security code 0000)
- Access your voicemail box from another extension on campus:
- Dial 5101
- Press * then #
- Type in xxxx (personal extension#) or say your name
- Type in security code.
- Access your voicemail box from off campus:
- Dial (413) 662-5101
- Press #
- Type in xxxx (personal extension#) or say your name
- Type in security code.
Tips to Remember: 1 for Yes 2 for No * for Main Menu # for Previous Menu/Backout
Shortcut features:
- To get to main menu/auto-attendant operator from any extension:
- Dial 5101
- Press *
- Use college directory options to connect to other Ext
- Fwd a Call directly into a voicemail box. (Bypass Ringing)
- Press the TRF button
- Dial 3998, listen for BEEP, then
- Dial extension # ,
- Hang up.
- To LEAVE a Message Directly in a voicemail box (NO RING)
- Dial 3998, listen for BEEP, then
- Dial extension #, listen to recording of box, then leave message
- or another option is:
- Create a message in your voicemail box: Dial Vmail #5101,
- Enter your password,
- Press 5 to make a message,
- Put in extension,
- 1 for yes to confirm ext.,
- Then record message, press * sent.
- To remove speech capabilities and go to TouchTone options:
- Press # then 1 to switch to TouchTone options
- To exit out of a voicemail quickly, Press * to get to directory.
- To skip directly to hear messages, Press 4.
- To skip a subscribers greeting to leave a message, Press # .
- To fast delete messages, Press 3 6
- To retrieve a transferred call out of voicemail, press 0 * at greeting
- If you don't hear options to delete a message after it plays, it may not be at the end of the message - press 3 to skip to the end. You will be able to able to manipulate the message then - to delete or move the message.
Find more information: http://techhelp.mcla.edu All other issues please call the HelpDesk x5276
Tips
- Press (1) for Yes,
- Press (2) for No,
- Press ( * ) for the main menu,
- Press ( # ) Previous Menu,
- Press (* * *) Exit System
Playing Your Messages:
- 1. Enter your personal ID# and security code#
- 2. Press (4) check new messages
- 3. Press (5) leave messages
- 4. Press (6) review messages
- 5. Press (7) to change setup options
While reviewing your messages you can
- a. Press (1) advance to the end of a message
- b. Press (3) menu options
- c. Press (4) Slow down playback
- d. Press (5) adjust volume
- e. Press (6) speed up playback
- f. Press (7) rewind
- g. Press (8) pause
- h. Press (9) repeat
- i. Press ( * ) save as new message
Set up Options Menu
- 1. Enter your personal ID#
- 2. Press (7)for setup options
- 3. Press (7)for personal options
- a. Press (4) to change security code
- b. Press (5) to record name
- c. Press (6) to change spelled name
- d. Press (7) directory listing on / off
Exiting Your Mailbox
- 1. Press ( * * *) to exit the system
- 2. Press ( * ) to finish a recording
- 3. Press (3) to hear menu options