MCLA Computer HelpDesk

From TechHelp - MCLA's Technology Help Center
Revision as of 14:42, 15 September 2018 by Helpdesk (talk | contribs)
(diff) ←Older revision | Current revision (diff) | Newer revision→ (diff)
Jump to: navigation, search
Helpdesk.jpg

Description

The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Contacting the Computer HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu

Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 9:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.


Meet the Staff

Name Position
John Clark Help Desk Manager
Justin Smith Senior Help Desk Consultant
Alexander Wojcik Help Desk Consultant
Austin Gaudette Help Desk Consultant
Brian Adelt Help Desk Consultant
Darrien Smith Help Desk Consultant
Jose Scharon Help Desk Consultant
Lorenzo Christofolini Help Desk Consultant
Nolan Hickey Help Desk Consultant
Alexander Lytle Lab Monitor
Kayla Ruff Lab Monitor
Ryan Dross Lab Monitor
Anthony King Lab Monitor


  • Updated 9/15/2018

Information about the Computer HelpDesk