Changes
→New Voicemail System Instructions
===Tips to troubleshoot issues with new Voice mail system===
;Q. Message Waiting Lamp ON but the system says “no new messages”.
:A. There may be a message archived or saved, but not listened to. Occasionally there is a glitch where the lamp does not align with the messages - Contact HelpDesk to verify settings are correct in the Voicemail system.
;Q. The new system asked for a password, but I don’t have one in the old system
:A. Use the default 0000
;Q. My voice mail won’t pick up or says “mailbox not setup”.
:A.
:#Check that your voice mail box is setup by going into voicemail 5101, press 7 user options, 1 personal options, 3 greetings.
:#Ensure your phone is setup to go to voice mail by picking up your extension handset, dialing *3, 5101, wait for a tone, then hang up.
;Q. I previously signed up for vmail messages to go to my MCLA email only, but now my Message Waiting Lamp comes on and messages are in my vmail box.
:A. Call HelpDesk x5276 and the settings to forward to email will be repaired.
;Q. I'm listening to a long message in my inbox; how do I skip to the end?
:A. Pressing "3" while listening to a message will skip to the menu at the end of a message.
===New Voicemail System Instructions===
#'''Access voicemail from your personal desk/extension#:'''
##Dial 5101, type in security code (default security code 0000)
#'''Access your voicemail box from another extension on campus:'''
##Dial 5101
##Press * then #
##Type in xxxx (personal extension#) or say your name
##Type in security code.
#'''Access your voicemail box from off campus:'''
##Dial (413) 662-5101
##Press #
##Type in xxxx (personal extension#) or say your name
##Type in security code.
'''''Tips to Remember: 1 for Yes 2 for No * for Main Menu # for Previous Menu/Backout'''''
===Shortcut features:===
#'''To get to main menu/auto-attendant operator from any extension:'''
##Dial 5101
##Press *
##Use college directory options to connect to other Ext
#'''Fwd a Call directly into a voicemail box. (Bypass Ringing)'''
##Press the TRF button
##Dial 3998, listen for BEEP, then
##Dial extension # ,
##Hang up.
#'''To LEAVE a Message Directly in a voicemail box (NO RING)'''
##Dial 3998, listen for BEEP, then
##Dial extension #, listen to recording of box, then leave message
#'''or another option is:'''
##Create a message in your voicemail box: Dial Vmail #5101,
##Enter your password,
##Press 5 to make a message,
##Put in extension,
##1 for yes to confirm ext.,
##Then record message, press * sent.
#'''To remove speech capabilities and go to TouchTone options:'''
##Press # then 1 to switch to TouchTone options
##To exit out of a voicemail quickly, Press * to get to directory.
#'''To skip directly to hear messages, Press 4.'''
#'''To skip a subscribers greeting to leave a message, Press # .'''
#'''To fast delete messages, Press 3 6'''
#'''To retrieve a transferred call out of voicemail, press 0 * at greeting'''
#If you don't hear options to delete a message after it plays, it may not be at the end of the message - press 3 to skip to the end. You will be able to able to manipulate the message then - to delete or move the message.
Find more information: http://techhelp.mcla.edu
All other issues please call the HelpDesk x5276
===Tips===
* Press (1) for Yes,
* Press (2) for No,
* Press ( * ) for the main menu,
* Press ( # ) Previous Menu,
* Press (* * *) Exit System
===Playing Your Messages:===
*1. Enter your personal ID# and security code#
*2. Press (4) check new messages
*3. Press (5) leave messages
*4. Press (6) review messages
*5. Press (7) to change setup options
===While reviewing your messages you can===
*a. Press (1) advance to the end of a message
*b. Press (3) menu options
*c. Press (4) Slow down playback
*d. Press (5) adjust volume
*e. Press (6) speed up playback
*f. Press (7) rewind
*g. Press (8) pause
*h. Press (9) repeat
*i. Press ( * ) save as new message
===Set up Options Menu===
*1. Enter your personal ID#
*2. Press (7)for setup options
*3. Press (7)for personal options
**a. Press (4) to change security code
**b. Press (5) to record name
**c. Press (6) to change spelled name
**d. Press (7) directory listing on / off
===Exiting Your Mailbox===
*1. Press ( * * *) to exit the system
*2. Press ( * ) to finish a recording
*3. Press (3) to hear menu options
[[Telecommunications | Return to Telecommunications page]]
;Q. Message Waiting Lamp ON but the system says “no new messages”.
:A. There may be a message archived or saved, but not listened to. Occasionally there is a glitch where the lamp does not align with the messages - Contact HelpDesk to verify settings are correct in the Voicemail system.
;Q. The new system asked for a password, but I don’t have one in the old system
:A. Use the default 0000
;Q. My voice mail won’t pick up or says “mailbox not setup”.
:A.
:#Check that your voice mail box is setup by going into voicemail 5101, press 7 user options, 1 personal options, 3 greetings.
:#Ensure your phone is setup to go to voice mail by picking up your extension handset, dialing *3, 5101, wait for a tone, then hang up.
;Q. I previously signed up for vmail messages to go to my MCLA email only, but now my Message Waiting Lamp comes on and messages are in my vmail box.
:A. Call HelpDesk x5276 and the settings to forward to email will be repaired.
;Q. I'm listening to a long message in my inbox; how do I skip to the end?
:A. Pressing "3" while listening to a message will skip to the menu at the end of a message.
===New Voicemail System Instructions===
#'''Access voicemail from your personal desk/extension#:'''
##Dial 5101, type in security code (default security code 0000)
#'''Access your voicemail box from another extension on campus:'''
##Dial 5101
##Press * then #
##Type in xxxx (personal extension#) or say your name
##Type in security code.
#'''Access your voicemail box from off campus:'''
##Dial (413) 662-5101
##Press #
##Type in xxxx (personal extension#) or say your name
##Type in security code.
'''''Tips to Remember: 1 for Yes 2 for No * for Main Menu # for Previous Menu/Backout'''''
===Shortcut features:===
#'''To get to main menu/auto-attendant operator from any extension:'''
##Dial 5101
##Press *
##Use college directory options to connect to other Ext
#'''Fwd a Call directly into a voicemail box. (Bypass Ringing)'''
##Press the TRF button
##Dial 3998, listen for BEEP, then
##Dial extension # ,
##Hang up.
#'''To LEAVE a Message Directly in a voicemail box (NO RING)'''
##Dial 3998, listen for BEEP, then
##Dial extension #, listen to recording of box, then leave message
#'''or another option is:'''
##Create a message in your voicemail box: Dial Vmail #5101,
##Enter your password,
##Press 5 to make a message,
##Put in extension,
##1 for yes to confirm ext.,
##Then record message, press * sent.
#'''To remove speech capabilities and go to TouchTone options:'''
##Press # then 1 to switch to TouchTone options
##To exit out of a voicemail quickly, Press * to get to directory.
#'''To skip directly to hear messages, Press 4.'''
#'''To skip a subscribers greeting to leave a message, Press # .'''
#'''To fast delete messages, Press 3 6'''
#'''To retrieve a transferred call out of voicemail, press 0 * at greeting'''
#If you don't hear options to delete a message after it plays, it may not be at the end of the message - press 3 to skip to the end. You will be able to able to manipulate the message then - to delete or move the message.
Find more information: http://techhelp.mcla.edu
All other issues please call the HelpDesk x5276
===Tips===
* Press (1) for Yes,
* Press (2) for No,
* Press ( * ) for the main menu,
* Press ( # ) Previous Menu,
* Press (* * *) Exit System
===Playing Your Messages:===
*1. Enter your personal ID# and security code#
*2. Press (4) check new messages
*3. Press (5) leave messages
*4. Press (6) review messages
*5. Press (7) to change setup options
===While reviewing your messages you can===
*a. Press (1) advance to the end of a message
*b. Press (3) menu options
*c. Press (4) Slow down playback
*d. Press (5) adjust volume
*e. Press (6) speed up playback
*f. Press (7) rewind
*g. Press (8) pause
*h. Press (9) repeat
*i. Press ( * ) save as new message
===Set up Options Menu===
*1. Enter your personal ID#
*2. Press (7)for setup options
*3. Press (7)for personal options
**a. Press (4) to change security code
**b. Press (5) to record name
**c. Press (6) to change spelled name
**d. Press (7) directory listing on / off
===Exiting Your Mailbox===
*1. Press ( * * *) to exit the system
*2. Press ( * ) to finish a recording
*3. Press (3) to hear menu options
[[Telecommunications | Return to Telecommunications page]]
