----
'''==Cloud Resources'''==Many of MCLA’s IT resources are publicly available on the Internet and are hosted by the service directly. We consolidate most of these tools into the campus Portal found at: https://portal.mcla.eduSome of the services you will find there are: Office 365 (email, calendars, OneDrive etc..), Canvas, Dynamic Forms, TimesheetX, Handshake, SchoolDude.
Many of ==VPN (Remote Access to Banner)==MCLA’s IT VPN (virtual private network) is software that “tunnels” your computer’s network traffic securely over the Internet, connecting you directly to the campus. This enables administrative users to access certain resources that are publicly normally only available while connected on the Internet and are hosted by the service directlycampus. We consolidate most of these tools into the One common resource that users need VPN access for while off-campus Portal found at: https://portal.mclais Banner (Admin).eduSome of To learn more about how to configure the services you will find there are: Office 365 required VPN client on your MCLA laptop, [[MCLA_Remote_Access_(email, calendars, OneDrive etc..Windows), Canvas, Banner, Dynamic Forms, TimesheetX, Handshake, SchoolDude.|please refer to these instructions]]
==Virtual Meetings==
MCLA recommends using Microsoft Teams to hold virtual meetings. It'''VPN'''s the platform of choice for collaboration as it integrates with multiple Microsoft tools such as OneDrive, Telephony and your Office 365 Calendar. For an overview of how to schedule Microsoft Teams meetings, please [https://support.microsoft.com/en-us/office/schedule-a-meeting-in-microsoft-teams-943507a9-8583-4c58-b5d2-8ec8265e04e5 see more here]
MCLA’s VPN (virtual private network) is software that “tunnels” ==Access to Office Telephone==MCLA uses Microsoft Teams as its phone system which offers the flexibility of answering your office extension and making calls through your computer’s network traffic securely over the Internet, connecting you directly laptop or cell phone from anywhere - no need to the campussetup forwarding anymore. This is another way to connect ideal when working remotely. For an overview of how Microsoft Teams telephony works, please refer to the local resources available on the campus, local drives, etc… this site: [[MCLA_Remote_Access_(Windows)|Read moreMicrosoft Teams Telephony]]
'''Local storage'''==Voicemail==By default, MCLA’s voicemail system will send your voicemail to email and can also be reviewed in Microsoft Teams. [[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Read more here]] about changing voicemail settings.
MCLA provides file storage ==Timesheets==If you need to departments and individuals submit your time through what is known on campus as drive S: (groupshare) and drive H: (homeshare). By using [[MCLA_MyLab|MyLab]] or [[MCLA_Remote_Access_(Windows)|VPN]]the State’s HRCMS, you can access these resources from off campusvisit https://mass.gov/masshr or locate the link in the Portal
'''Voicemail''' ==OneDrive==As part of the MCLA community, you have the ability to store 1000GB of files in Microsoft’s cloud storage product, OneDrive. Any file in OneDrive can be shared with your team, just you, or the world. [[O365_-_OneDrive_in_Office_365|Read more]]
By default==FindTime==When working remotely, MCLA’s voicemail system will send your voicemail finding time to emailmeet or schedule groups of people becomes even more complex. If Let the FindTime polling tool help you have this feature enabled, you can access Office365’s Outlook mail to listen to organize your voicemailsgroup's next meeting. [[Voicemail_FAQsFindTime|Read read more here]] about changing voicemail settings.
'''==Getting Help'''== You are not alone when you work remotely, MCLA’s HelpDesk is available to provide support during business hours and our on call staff will respond to emergency outages 7 days a week. Write helpdesk@mcla.edu, call (413) 662-5276 or click “Get Help” on the Portal page to contact us. '''Passwords''' Whether working remotely or on campus, MCLA secures its systems by use of a centralized username and password. These credentials are the same for almost all of our systems. If you are having difficulty with your username and password, [[MyMCLA_Account_Management|visit this page for support]]. '''Security''' Working remotely presents many of the same security hazards as any online work but it can be more difficult to determine the authenticity of communications when you are remote. [[Media:03-SSA-WorkingFromHome-FactSheet.pdf|Read more about staying safe when remote working here]] '''MyLab''' MyLab allows you to access virtual computer that resides in our datacenter. This desktop works in exactly the same way an MCLA Thin Client would on the campus, providing direct access to applications and local resources such as your departmental shared drives and home drive. [[MCLA_MyLab|Read more]] '''Timesheets''' If you need to submit your time through the State’s HRCMS, you can visit https://mass.gov/masshr or locate the link in the Portal '''Skype''' Built in to Office365 is Skype a powerful communications tool that lets you chat, voice call, and create online meetings with video, screen sharing and nearly unlimited attendees. If you need to have a face to face with your team, Skype is the tool. [[Skype_meetings|Read more]] '''OneDrive''' As part of the MCLA community, you have the ability to store 1000GB of files in Microsoft’s cloud storage product, OneDrive. Any file in OneDrive can be shared with your team, just you, or the world. [[O365_-_OneDrive_in_Office_365|Read more]] '''FindTime''' When working remotely, finding time to meet or schedule groups of people becomes even more complex. Let the FindTime polling tool help you organize your group's next meeting. [[FindTime|read more]]
