Changes
m
Protected "Computer Support Services" [edit=sysop:move=sysop]
=Description of Services and Operation=
Computer Support Services (CSS) supports the use of personal computers and networks owned by the College in pursuit of its academic and business operations.
=Computer Support duties fall into six areas.=
*1. The Help Desk, which will
**Answer questions about [[Software Policy|MCLA Central software]] applications, advise on basic application troubleshooting and log hardware and network issues for the other three areas.
**Maintain the student computing labs.
**Configure network connections for resident students.
**Aid other members of CSS staff in distributing account information.
<br><br>
*2. Network/Server administration, which will
**Maintain computer and network accounts.
**Maintain the LAN and WAN network infrastructure.
**Operate various servers for file, print and information sharing.
<br><br>
*3. Desktop devices installation/maintenance which will
**Install new desktop equipment.
**Install and configure desktop software.
**Repair hardware and or resolve issues through vendor service contracts.
<br><br>
*4. Assistance in selection and purchase, which includes
**Advise users in selecting hardware and software.
**Research options and prices.
**Prepare paperwork for purchases.
**Receive goods and arrange for installation by other members of CSS.
<br><br>
*5. Web Communications, which includes
**Designing a Web presence for departments and for the college as a whole
**Working with department-based content contributers
<br><br>
*6. Media Services, which will
**Provide technical support and setups of instructional technology and audio visual equipment campus wide.
**Schedule and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academic, student and administrative functions.
**Coordinate activities related to satellite and PolyCom video conference systems, off-air television recording
**Maintain the faculty Multimedia Development Lab (digital imaging, digital audio and video editing, CD and DVD production).
<br><br>
==The Computer Help Desk==
See the [[ MCLA Computer HelpDesk]] section.
==Media Services==
See the [[Media Services]] section.
==Network/Server Administration==
Computer Support employs a network specialist who maintains the entire network infrastructure. Among his duties is maintenance of user accounts. Access to network services is through a variety of password-protected logins. New users must go through the account activation process. See [[User ID and Password]].
Accounts are authorized either by an electronic data transfer from the College student records system or by a formal communication from the Personnel office. These communications confirm that an individual is officially considered a student or employee, respectively. Similar data transfers from the student records system terminate a student's accounts in the semester following the student's departure. Alumni are offered an extension for use during the semester following their graduation. A formal process has also been set up for closing accounts of employees who depart.
==Contacting Computer Support Services==
Office of Computer Support Services
*Location: Garden Level Murdock Hall
*Phone for Computer Help or Technical Issues: 413-662-5276
*Equipment Purchasing: 413-662-5511
*Office: 413-662-5511
Computer Support Services (CSS) supports the use of personal computers and networks owned by the College in pursuit of its academic and business operations.
=Computer Support duties fall into six areas.=
*1. The Help Desk, which will
**Answer questions about [[Software Policy|MCLA Central software]] applications, advise on basic application troubleshooting and log hardware and network issues for the other three areas.
**Maintain the student computing labs.
**Configure network connections for resident students.
**Aid other members of CSS staff in distributing account information.
<br><br>
*2. Network/Server administration, which will
**Maintain computer and network accounts.
**Maintain the LAN and WAN network infrastructure.
**Operate various servers for file, print and information sharing.
<br><br>
*3. Desktop devices installation/maintenance which will
**Install new desktop equipment.
**Install and configure desktop software.
**Repair hardware and or resolve issues through vendor service contracts.
<br><br>
*4. Assistance in selection and purchase, which includes
**Advise users in selecting hardware and software.
**Research options and prices.
**Prepare paperwork for purchases.
**Receive goods and arrange for installation by other members of CSS.
<br><br>
*5. Web Communications, which includes
**Designing a Web presence for departments and for the college as a whole
**Working with department-based content contributers
<br><br>
*6. Media Services, which will
**Provide technical support and setups of instructional technology and audio visual equipment campus wide.
**Schedule and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academic, student and administrative functions.
**Coordinate activities related to satellite and PolyCom video conference systems, off-air television recording
**Maintain the faculty Multimedia Development Lab (digital imaging, digital audio and video editing, CD and DVD production).
<br><br>
==The Computer Help Desk==
See the [[ MCLA Computer HelpDesk]] section.
==Media Services==
See the [[Media Services]] section.
==Network/Server Administration==
Computer Support employs a network specialist who maintains the entire network infrastructure. Among his duties is maintenance of user accounts. Access to network services is through a variety of password-protected logins. New users must go through the account activation process. See [[User ID and Password]].
Accounts are authorized either by an electronic data transfer from the College student records system or by a formal communication from the Personnel office. These communications confirm that an individual is officially considered a student or employee, respectively. Similar data transfers from the student records system terminate a student's accounts in the semester following the student's departure. Alumni are offered an extension for use during the semester following their graduation. A formal process has also been set up for closing accounts of employees who depart.
==Contacting Computer Support Services==
Office of Computer Support Services
*Location: Garden Level Murdock Hall
*Phone for Computer Help or Technical Issues: 413-662-5276
*Equipment Purchasing: 413-662-5511
*Office: 413-662-5511
