All faculty/staff/ student requests for services or issues should be directed to the Helpdesk x5276.
MCLA has moved to Microsoft Teams Calling. Please refer This enables users to make or receive through the following guides for more informationoptions:
[[File:OIP.jpg|200px|right]]
MCLA will be replacing its telephone system with Microsoft Teams. This enables users to make or receive through the following options:
*A Teams-enabled physical desk phone installed in your office.
*[[How do I record my voicemail greeting?]]
*[[Why did my phone automatically sign me out?]]
=== Dialing Instructions for MCLA ===
*Local calling; Press 9, then the 7-digit number of the local number. Some calls may require dialing the area code first.
*Long distance calling: Press 9, then dial the number you wish to dial.
*Resident Student Long Distance/Cellular Services
**The college DOES provide long distance services for resident students with our SIP Phones that can be requested [https://nextgensso.com/sp/startSSO.ping?PartnerIdpId=http://sts.mcla.edu/adfs/services/trust&TargetResource=https://dynamicforms.ngwebsolutions.com/ShowForm.aspx?RequestedDynamicFormTemplate=52d99b6b-ca2f-45e9-8951-1b61712fb9b8 Dorm Phone Request].
**The college does provide local calling and voicemail services to each resident student which is available upon arrival to campus.
**Cell services within the dorms are challenging and difficult; we have installed repeater cells to extend some cell service within the Berkshire Tower and Hoosac Hall resident hall lobby areas.
**More a reliable service, we still recommend using VoIP phone available from the Computer Support Services Help Desk to stay in contact with the college community, family and friends.
**Verizon and AT&T carriers have the best coverage outside the dorms and city area and Verizon has installed a full cell site at MCLA.
=== Cellular Discounts for MCLA Employees and Students ===
Southwestern Vermont Medical Center - (800)543-1624
=== NEC Campus Products/User Guides ===
[[Image:NECIP_Phone.jpg|center]]
[http://techhelp.mcla.edu/pdf/Manualdt700.pdf NEC Series IP Phones-DT Series]
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/NECCordless.pdf NEC Cordless]
keywords: phone, telephone, voicemail, messages, cellphones.
