==Cloud Resources==
Many of MCLA’s IT resources are publicly available on the Internet and are hosted by the service directly. We consolidate most of these tools into the campus Portal found at: https://portal.mcla.edu
Some of the services you will find there are: Office 365 (email, calendars, OneDrive etc..), Canvas, Dynamic Forms, TimesheetX, Handshake, SchoolDude.
==VPN (Remote Access to Banner)==
MCLA’s VPN (virtual private network) is software that “tunnels” your computer’s network traffic securely over the Internet, connecting you directly to the campus. This enables administrative users to access certain resources that are normally only available while connected on campus. One common resource that users need VPN access for while off-campus is Banner (Admin). To learn more about how to configure the required VPN client on your MCLA laptop, [[MCLA_Remote_Access_(Windows)|please refer to these instructions]]
MCLA’s VPN (virtual private network) is software that “tunnels” your computer’s network traffic securely over the Internet, connecting you directly to the campus. This enables administrative users to access certain resources that are normally only available while connected on campus. One common resource that users need VPN access for while off-campus is Banner (Admin). To learn more about how to configure the required VPN client on your MCLA laptop, please refer to these instructions [[MCLA_Remote_Access_(Windows)|Read more]] ==Access to TelephoneVirtual Meetings==MCLA uses Microsoft Teams as its phone system which offers the flexibility of answering and making calls through your laptop or cell phone from anywhere - no need to setup forwarding anymore. This is ideal when working remotely. For an overview of how Microsoft Teams telephony works, please refer to this site: [[Microsoft Teams Telephony]] '''Voicemail''' By default, MCLA’s voicemail system will send your voicemail to email and can also be reviewed in Microsoft Teams. [[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Read more here]] about changing voicemail settings. '''Timesheets'''
If you need MCLA recommends using Microsoft Teams to submit hold virtual meetings. It's the platform of choice for collaboration as it integrates with multiple Microsoft tools such as OneDrive, Telephony and your time through the State’s HRCMSOffice 365 Calendar. For an overview of how to schedule Microsoft Teams meetings, you can visit please [https://masssupport.govmicrosoft.com/masshr or locate the link en-us/office/schedule-a-meeting-in the Portal-microsoft-teams-943507a9-8583-4c58-b5d2-8ec8265e04e5 see more here]
'''OneDrive'''==Access to Office Telephone==MCLA uses Microsoft Teams as its phone system which offers the flexibility of answering your office extension and making calls through your laptop or cell phone from anywhere - no need to setup forwarding anymore. This is ideal when working remotely. For an overview of how Microsoft Teams telephony works, please refer to this site: [[Microsoft Teams Telephony]]
As part of the MCLA community==Voicemail==By default, you have the ability MCLA’s voicemail system will send your voicemail to store 1000GB of files email and can also be reviewed in Microsoft’s cloud storage product, OneDriveMicrosoft Teams. Any file in OneDrive can be shared with your team, just you, or the world. [[O365_https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-_OneDrive_in_Office_365|3477-496f-b31a-6ab752a7595f#Voicemailsettings Read morehere]]about changing voicemail settings.
'''FindTime'''==Timesheets==If you need to submit your time through the State’s HRCMS, you can visit https://mass.gov/masshr or locate the link in the Portal
When working remotely==OneDrive==As part of the MCLA community, finding time you have the ability to meet or schedule groups store 1000GB of people becomes even more complexfiles in Microsoft’s cloud storage product, OneDrive. Let Any file in OneDrive can be shared with your team, just you, or the FindTime polling tool help you organize your group's next meetingworld. [[FindTimeO365_-_OneDrive_in_Office_365|read Read more]]
==FindTime==When working remotely, finding time to meet or schedule groups of people becomes even more complex. Let the FindTime polling tool help you organize your group'''Getting Help'''s next meeting. [[FindTime|read more]]
==Getting Help==You are not alone when you work remotely, MCLA’s HelpDesk is available to provide support during business hours and our on call staff will respond to emergency outages 7 days a week. Write helpdesk@mcla.edu, call (413) 662-5276 or click “Get Help” on the Portal page to contact us.
