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MCLA Tech HelpDesk

519 bytes added, 20:39, 3 October 2024
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[[Image:HelpDeskStaff.png|right]]
==Description==
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
 
Due to the COVID-19 pandemic, the Tech Help Desk must adhere to the new social distancing guidelines. Since the number of people in the Help Desk office must be minimized, we are no longer allowing walk-ins for people who need help with an issue. Anyone needing in-person assistance must book an appointment through the Help Desk Bookings page. Users are strongly encouraged to contact the Help Desk through our virtual services. Please contact us through phone, email, or Live Chat during our operating hours.
==Contacting the Tech HelpDesk==
==<div id="hours">Hours Of Operation Spring 2021 Summer - HelpDesk</div>==
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>89:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>119:00pm</font></font></font></td>
</tr>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>89:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>119:00pm</font></font></font></td>
</tr>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>89:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>119:00pm</font></font></font></td>
</tr>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>89:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>119:00pm</font></font></font></td>
</tr>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>89:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>75:00pm</font></font></font></td>
</tr>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pmCLOSED</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pmCLOSED</font></font></font></td>
</tr>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pmCLOSED</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pmCLOSED</font></font></font></td>
</tr>
==Meet the Staff==
 ==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>==  <table CELLSPACING=0 CELLPADDING=3 5 WIDTH="400500" >
<tr>
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day<u/font>Position</ufont></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td> 
</tr>
<tr BGCOLOR="#CCCCCC">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
</tr>
<tr BGCOLOR="#FFFFFF">
 <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>Justin Smith8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant10:00pm</font></font></font></td> 
</tr>
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Wojcik</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk ConsultantWednesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> 
</tr>
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lorenzo Cristofolini</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk ConsultantThursday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> 
</tr>
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Scarlett Smith</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk ConsultantFriday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> 
</tr>
<tr BGCOLOR="#FFFFFF">
<tr BGCOLORtd><font face="verdana,arial"><font color="#FFFFFF666666"><font size=-1>Saturday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>Nickolas Johnson6:00pm</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
</tr>
 
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk ConsultantSunday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> 
</tr>
</table>
<br>
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 10:00pm
*Updated 10In the event of a long holiday such as Thanksgiving and Christmas, the labs/6/2020helpdesk will be closed. *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
==Information about the Computer HelpDesk==
Retrieved from "https://techhelp.mcla.edu/index.php/Special:MobileDiff/6279...7747"