Difference between revisions of "MCLA Tech HelpDesk"
(→Contacting the Tech HelpDesk) |
|||
| Line 11: | Line 11: | ||
*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us! | *Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us! | ||
| − | ==<div id="hours">Hours Of Operation | + | |
| + | |||
| + | ==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>== | ||
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | ||
| Line 26: | Line 28: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 34: | Line 36: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 42: | Line 44: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 50: | Line 52: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 58: | Line 60: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> | ||
| Line 66: | Line 68: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 75: | Line 77: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 83: | Line 85: | ||
<br> | <br> | ||
| − | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - | + | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 10:00pm |
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | ||
| Line 89: | Line 91: | ||
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | ||
| − | + | ==<div id="hours">Hours Of Operation Summer - HelpDesk</div>== | |
| − | |||
| − | |||
| − | |||
| − | ==<div id="hours">Hours Of Operation | ||
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | ||
| Line 108: | Line 106: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 116: | Line 114: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 124: | Line 122: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 132: | Line 130: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 140: | Line 138: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> | ||
| Line 148: | Line 146: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> |
</tr> | </tr> | ||
| Line 157: | Line 155: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> |
</tr> | </tr> | ||
| Line 165: | Line 163: | ||
<br> | <br> | ||
| − | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - | + | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm |
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | ||
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | ||
| + | |||
| + | |||
| + | |||
| + | |||
==Information about the Computer HelpDesk== | ==Information about the Computer HelpDesk== | ||
Revision as of 18:01, 5 October 2026
Contents
Description
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.
Contacting the Tech HelpDesk
- Location: First Floor of Murdock Hall Room 112/113
- Phone: (413)-662-5276
- E-mail: helpdesk@mcla.edu
- Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
Hours Of Operation Fall / Spring- HelpDesk
| Day | Open | Close |
| Monday | 8:00am | 10:00pm |
| Tuesday | 8:00am | 10:00pm |
| Wednesday | 8:00am | 10:00pm |
| Thursday | 8:00am | 10:00pm |
| Friday | 8:00am | 5:00pm |
| Saturday | 12:00pm | 6:00pm |
| Sunday | 12:00pm | 10:00pm |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 10:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
- For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
Hours Of Operation Summer - HelpDesk
| Day | Open | Close |
| Monday | 9:00am | 9:00pm |
| Tuesday | 9:00am | 9:00pm |
| Wednesday | 9:00am | 9:00pm |
| Thursday | 9:00am | 9:00pm |
| Friday | 9:00am | 5:00pm |
| Saturday | CLOSED | CLOSED |
| Sunday | CLOSED | CLOSED |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
- For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
