Difference between revisions of "MCLA Tech HelpDesk"

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[[Image:HelpDeskStaff.png|right]]
 
  
 
==Description==
 
==Description==
  
 
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
 
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
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Due to the COVID-19 pandemic, the Tech Help Desk must adhere to the new social distancing guidelines. Since the number of people in the Help Desk office must be minimized, we are no longer allowing walk-ins for people who need help with an issue. Anyone needing in-person assistance must book an appointment through the Help Desk Bookings page. Users are strongly encouraged to contact the Help Desk through our virtual services. Please contact us through phone, email, or Live Chat during our operating hours.
 
  
 
==Contacting the Tech HelpDesk==
 
==Contacting the Tech HelpDesk==
  
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*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!
+
*Location: First Floor of Murdock Hall Room 112/113
 
*Phone: (413)-662-5276
 
*Phone: (413)-662-5276
 
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
 
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
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==<div id="hours">Hours Of Operation Spring 2021 - HelpDesk</div>==  
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==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>==  
  
 
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>
  
 
</tr>
 
</tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>
  
 
</tr>
 
</tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>
  
 
</tr>
 
</tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>
  
 
</tr>
 
</tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
  
 
</tr>
 
</tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>
  
 
</tr>
 
</tr>
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<br>
 
<br>
  
−
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm  
+
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 10:00pm  
  
 
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
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*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
 
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
  
 +
==<div id="hours">Hours Of Operation Summer - HelpDesk</div>==
  
−
==Meet the Staff==
+
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
  
 +
<tr>
  
−
<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
  
−
<tr>
+
</tr>
−
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
 
  
−
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
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<tr BGCOLOR="#CCCCCC">
−
</tr>
 
  
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
  
−
<tr BGCOLOR="#CCCCCC">
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Justin Smith</font></font></font></td>
+
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 +
 
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Wojcik</font></font></font></td>
 
  
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 +
 
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lorenzo Cristofolini</font></font></font></td>
 
  
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 +
 
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Scarlett Smith</font></font></font></td>
 
  
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
 +
 
 
</tr>
 
</tr>
  
 +
<tr BGCOLOR="#FFFFFF">
  
−
<tr BGCOLOR="#FFFFFF">
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nickolas Johnson</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
  
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
 
</tr>
 
</tr>
 +
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
 
  
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
 
 
</tr>
 
</tr>
  
 
</table>
 
</table>
 +
<br>
 +
 +
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
 +
 +
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 +
 +
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
 +
 +
  
  
−
*Updated 2/3/2021
 
  
 
==Information about the Computer HelpDesk==
 
==Information about the Computer HelpDesk==
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*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
 
*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
 
*[[Computer Helpdesk Services for Students | Service Policy]]
 
*[[Computer Helpdesk Services for Students | Service Policy]]
−
*[[Student Laptop Repair Procedure]]
 

Latest revision as of 18:01, 5 October 2026

Description

The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Contacting the Tech HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu
  • Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!


Hours Of Operation Fall / Spring- HelpDesk

Day Open Close
Monday 8:00am 10:00pm
Tuesday 8:00am 10:00pm
Wednesday 8:00am 10:00pm
Thursday 8:00am 10:00pm
Friday 8:00am 5:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 10:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 10:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.

Hours Of Operation Summer - HelpDesk

Day Open Close
Monday 9:00am 9:00pm
Tuesday 9:00am 9:00pm
Wednesday 9:00am 9:00pm
Thursday 9:00am 9:00pm
Friday 9:00am 5:00pm
Saturday CLOSED CLOSED
Sunday CLOSED CLOSED


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.



Information about the Computer HelpDesk

Retrieved from "https://techhelp.mcla.edu/index.php?title=MCLA_Tech_HelpDesk&oldid=8094"