Difference between revisions of "MCLA Tech HelpDesk"
(→Meet the Staff) |
(→Information about the Computer HelpDesk) |
||
| (13 intermediate revisions by the same user not shown) | |||
| Line 6: | Line 6: | ||
==Contacting the Tech HelpDesk== | ==Contacting the Tech HelpDesk== | ||
| − | *Location: First Floor of Murdock Hall Room 112/113 | + | *Location: First Floor of Murdock Hall Room 112/113 |
*Phone: (413)-662-5276 | *Phone: (413)-662-5276 | ||
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu] | *E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu] | ||
| Line 13: | Line 13: | ||
| − | ==<div id="hours">Hours Of Operation Spring | + | ==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>== |
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | ||
| Line 29: | Line 29: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 37: | Line 37: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 45: | Line 45: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 53: | Line 53: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 61: | Line 61: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 78: | Line 78: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 85: | Line 85: | ||
<br> | <br> | ||
| − | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - | + | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 10:00pm |
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | ||
| Line 91: | Line 91: | ||
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | ||
| − | == | + | ==<div id="hours">Hours Of Operation Summer - HelpDesk</div>== |
| + | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | ||
| − | < | + | <tr> |
| − | < | + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td> |
| − | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>< | + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td> |
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td> | ||
| − | |||
</tr> | </tr> | ||
| + | <tr BGCOLOR="#CCCCCC"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
| + | |||
</tr> | </tr> | ||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
| − | |||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
| + | |||
</tr> | </tr> | ||
<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
| − | |||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
| + | |||
</tr> | </tr> | ||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
| − | |||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#FFFFFF"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | |||
| + | <tr BGCOLOR="#CCCCCC"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
| + | |||
</tr> | </tr> | ||
</table> | </table> | ||
| + | <br> | ||
| + | |||
| + | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm | ||
| + | |||
| + | *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | ||
| + | |||
| + | *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | ||
| + | |||
| + | |||
| − | |||
==Information about the Computer HelpDesk== | ==Information about the Computer HelpDesk== | ||
| Line 135: | Line 177: | ||
*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]] | *[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]] | ||
*[[Computer Helpdesk Services for Students | Service Policy]] | *[[Computer Helpdesk Services for Students | Service Policy]] | ||
| − | |||
Latest revision as of 18:01, 5 October 2026
Contents
Description
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.
Contacting the Tech HelpDesk
- Location: First Floor of Murdock Hall Room 112/113
- Phone: (413)-662-5276
- E-mail: helpdesk@mcla.edu
- Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
Hours Of Operation Fall / Spring- HelpDesk
| Day | Open | Close |
| Monday | 8:00am | 10:00pm |
| Tuesday | 8:00am | 10:00pm |
| Wednesday | 8:00am | 10:00pm |
| Thursday | 8:00am | 10:00pm |
| Friday | 8:00am | 5:00pm |
| Saturday | 12:00pm | 6:00pm |
| Sunday | 12:00pm | 10:00pm |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 10:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
- For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
Hours Of Operation Summer - HelpDesk
| Day | Open | Close |
| Monday | 9:00am | 9:00pm |
| Tuesday | 9:00am | 9:00pm |
| Wednesday | 9:00am | 9:00pm |
| Thursday | 9:00am | 9:00pm |
| Friday | 9:00am | 5:00pm |
| Saturday | CLOSED | CLOSED |
| Sunday | CLOSED | CLOSED |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
- For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
