Difference between revisions of "MCLA Tech HelpDesk"
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==Description== | ==Description== | ||
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]. | The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]. | ||
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==Contacting the Tech HelpDesk== | ==Contacting the Tech HelpDesk== | ||
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| − | ==<div id="hours">Hours Of Operation | + | ==<div id="hours">Hours Of Operation Summer - HelpDesk</div>== |
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | ||
| Line 31: | Line 28: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 39: | Line 36: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 47: | Line 44: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 55: | Line 52: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> |
</tr> | </tr> | ||
| Line 63: | Line 60: | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> |
</tr> | </tr> | ||
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> |
</tr> | </tr> | ||
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> |
</tr> | </tr> | ||
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*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | ||
| − | |||
| − | <table CELLSPACING=0 CELLPADDING= | + | |
| + | |||
| + | ==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>== | ||
| + | |||
| + | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | ||
<tr> | <tr> | ||
| − | |||
| − | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>< | + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td> |
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td> | ||
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#CCCCCC"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> | ||
| + | |||
</tr> | </tr> | ||
| + | <tr BGCOLOR="#FFFFFF"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> | ||
| + | |||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#FFFFFF"> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> | ||
| + | |||
</tr> | </tr> | ||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
| − | |||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> | ||
| + | |||
</tr> | </tr> | ||
<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
| − | |||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td> | ||
| + | |||
</tr> | </tr> | ||
| + | |||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
| − | |||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td> | ||
| + | |||
</tr> | </tr> | ||
</table> | </table> | ||
| + | <br> | ||
| + | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 10:00pm | ||
| − | * | + | *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. |
| + | |||
| + | *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | ||
==Information about the Computer HelpDesk== | ==Information about the Computer HelpDesk== | ||
Latest revision as of 20:39, 3 October 2024
Contents
Description
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.
Contacting the Tech HelpDesk
- Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
- Phone: (413)-662-5276
- E-mail: helpdesk@mcla.edu
- Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
Hours Of Operation Summer - HelpDesk
| Day | Open | Close |
| Monday | 9:00am | 9:00pm |
| Tuesday | 9:00am | 9:00pm |
| Wednesday | 9:00am | 9:00pm |
| Thursday | 9:00am | 9:00pm |
| Friday | 9:00am | 5:00pm |
| Saturday | CLOSED | CLOSED |
| Sunday | CLOSED | CLOSED |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
- For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
Hours Of Operation Fall / Spring- HelpDesk
| Day | Open | Close |
| Monday | 8:00am | 10:00pm |
| Tuesday | 8:00am | 10:00pm |
| Wednesday | 8:00am | 10:00pm |
| Thursday | 8:00am | 10:00pm |
| Friday | 8:00am | 5:00pm |
| Saturday | 12:00pm | 6:00pm |
| Sunday | 12:00pm | 10:00pm |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 10:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
- For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
